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1200 West Main Street, Frisco, TX, 75033, United States
Get directionsOur family had an in person tour with Mustang Creek Estates and from everything we saw and what we were able to see of the community, it was excellent but it was just to expensive which is why we did not choose to for our family .
Business response:
Thank you so much for your 5 star review! We work very hard to be affordable with our all-inclusive monthly rates and no levels of care. We wish this would have worked out. Thank you again for sharing your experience!
I have to say every beautiful work of art was once a blank canvas. I feel this is how Mustang Creek is. Everyday you start with a blank canvas and I tell you the beautiful paintings I’ve seen in the community are remarkable. The changes of housekeeping, Activities, RN and a director who is always there for the families, staff and just loves on the residents unconditionally has shown me that this would be my first choice for my mom. I love seeing change and I will continue to drop in to see [name removed].
Business response:
Thank you so much for your amazing 5 star review! We appreciate you sharing your experience and your many compliments of the Mustang Creek Frisco neighborhood! Thank you!
I showed up unannounced, and they welcomed me right in to tour. I met with their Executive Director, and she showed me all the different areas, including the memory care unit, and she explained how everything works there. When wrapping up the tour, she asked me if I saw any areas they need to improve on, which took me by surprise - in a good way. I toured several places, and no one else asked me that question.
Business response:
Thank you so much for your review! We are so happy to hear we were able to accommodate your visit and that you had a great experience with our Executive Director. Thank you again for visiting and leaving us a 5 star rating!
The communication about things that have gone wrong do need some help, but our loved one is at a higher level of care so the activities aren't really geared towards those with higher levels of care. However, the value for cost is excellent and we would absolutely recommend this community to others.
Business response:
Thank you so much for your 5 star rating and recommendation! Please don't hesitate to reach out to the leadership team on campus if they can be of assistance. Thank you!
Our tour at Mustang Creek Estates Frisco was very good. We ended up choosing a different facility with a unique program that was a combination of assisted living and memory care, kind of a memory care light, if you will. My mom was experiencing some memory issues but not enough for full-on memory care, which made it more difficult to find a place that was a good fit for her.
Business response:
Thank you so much for your 5 star review! We are happy to hear you liked Mustang Creek and hope you found a good fit community for your loved one. Thank you!
This community was okay but it did not give me that feeling that I was looking for. The friendliness and more made me feel at home.
Business response:
Thank you for your review and 5 star rating! We are happy to hear our friendliness made you feel at home. Thank you again for sharing your experience.
We chose Mustang Creek Estates because he needed memory care and the value for the money is good compared to others we looked at. They offer shared and private rooms and they are good size and have large bathrooms. They are home cooked meals that are very good and it is great quality, fresh foods. The staff really care for their residents and the care is personalized since it is a smaller facility. I would definitely recommend to others looking.
Business response:
Frank, thank you so much for your review! We are very proud to utilize our local grocery stores for the food we prepare fresh for our residents every day. We truly appreciate your comments and recommendation and will happily pass along your comments to our amazing team in Frisco. Thanks again!
I was pleasantly surprised by this community. We looked at a lot of places, and she really likes that the community felt like home. It's a smaller facility and that made her feel comfortable. The facility is also a great value. I would recommend this community.
Business response:
Mr. McAfee, thank you so much for your review! We’re so proud of our home like design and we are passionate about providing high quality, affordable assisted living. Thanks again for your review and recommendation!
The community has gorgeous landscape and the living spaces are very nice. The staff have been friendly and congenial My loved one is confined to a wheelchair and requires two people to transfer and many times she waits over 30 minutes for restroom assistance. She, sometimes, need to go out into the hallway to find help. Overall, it has been good there, it is just that there are a few glitches to fix.
Business response:
Thank you so much for your review! Sorry to hear that your loved one has had some glitches. Our Resident call system should eliminate these things but we’d love to talk with you to make sure those glitches are taken care of immediately. We hope you’ll reach out to us so that we may work through these with you so that you and your loved one get the full, award winning care service Mustang Creek Estates is proud to be known for. Thanks again!
Mustang Creek Estates of Frisco has a 3.9 star rating with 249 reviews.
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