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Mustang Creek Estates of Frisco

3.9

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1200 West Main Street, Frisco, TX, 75033, United States

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3.9225 reviews
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Lois's profile image
Lois 
a year ago

We visited Mustang Creek Estates earlier this week. The staff was very kind and helpful in answering our questions and providing a tour of the facility. The staff has been great to work with, quick to return calls and provide information. It is not the right place for our dad for now as he does not need assisted care at this time. 

Business response:

Thank you for your review! We are happy to hear that you had such a positive experience with our staff and touring our Frisco campus. Thank you again for sharing your experience! 

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Jordan 
a year ago

Mustang Creek was an excellent place for Mom and her kitties after her fall in the preceding months at independent living. As Mom’s physical and mental health were failing, the staff tailored to her changing needs and worked with hospice to provide a caring environment. Mom especially liked the food and kindness she experienced in her stay. 

Business response:

Thank you for your positive review! We are ecstatic to hear the positive impact we made on your mom while at Mustang Creek of Frisco. We take pride in serving three home cooked meals a day and our wonderful staff that truly have a passion for caring for seniors! Thank you again! 

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EB 
a year ago

Communication has been the biggest issue. I live in Florida and I was told I would be notified if my grandmother was getting low on anything. Yet she ran out of supplies before I was notified. The director is impossible to get a hold of unless I email the customer service line and get someone else involved. There have been issues with items disappearing but the staff has been able to locate them. I purchased a mattress protector but was removed and thus the mattress ruined. Overall my grandma has been clean, well fed and see... read more

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Jeff 
2 years ago

We picked this community, because it is cleaner, newer,nicer, friendlier, Reasonably priced & [name removed] is very good covering everything!!!I would tell a friend, that they don't need to look anywhere else we looked at multiple places and Mustang was the nicest & most Economical 

Business response:

We always enjoy hearing such wonderful compliments regarding our Mustang Creek Estates Frisco location! We are so happy you chose us to take care of your loved one. Thank you for the recommendations to all of your friends! 

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Anonymous 
2 years ago

What we like the most about the community is that the people did not force him into things, and were kind. My dad was under the illusion that he was in a condo, and maintaining his independence. Mustang Creek was selected because he was able to continue to act (in his mind) like he was maintaining his own household. 

Business response:

Thank you so much for the five star review! We want our residents to feel as comfortable as possible in our care, and we are so glad your dad did not feel forced into anything. Our residential style neighborhoods help our residents to feel like they are still independent while giving them the best care! 

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Erica W 
2 years ago

The staff at Mustang Creek Estates Frisco are always willing to go above and beyond for the residents and the family members. It is a very inviting facility. I feel very confident that my mother-in-law is being well taken care of there. I would absolutely recommend this facility to others, no questions about it! 

Business response:

Erica-Thank you so much for this fabulous review! Mustang Creek Estates Frisco takes care of each resident as if they are their own family member, and your confidence shows that you feel the same. Thank you for all of the future recommendations! 

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Brian F 
2 years ago

Everyone at Mustang Creek is super helpful, courteous, and experienced. They were extremely gracious in answering all of my questions. All of the staff has been very friendly. 

Business response:

Brian - thank you so much for your kind words about Mustang Creek of Frisco! We truly appreciate it, thank you for your positive review! 

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Sandra 
2 years ago

Our family had an in person tour with Mustang Creek Estates and from everything we saw and what we were able to see of the community, it was excellent but it was just to expensive which is why we did not choose to for our family . 

Business response:

Thank you so much for your 5 star review! We work very hard to be affordable with our all-inclusive monthly rates and no levels of care. We wish this would have worked out. Thank you again for sharing your experience! 

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Nichole J 
2 years ago

We did get off to a rocky start because my loved ones care needs progressed quickly, but overall they have been great to work with. The staff are very sweet and call with any updates, they seem to really genuinely care about the residents. I would absolutely recommend Mustang Creek Estates Frisco to other families. 

Business response:

Thank you so much for taking the time to share your experience! Mustang Creek Estates in Frisco has an amazing staff, residents and families! Thank you again for your review! 

Frequently asked questions about Mustang Creek Estates of Frisco

How is Mustang Creek Estates of Frisco rated?

Mustang Creek Estates of Frisco has a 3.9 star rating with 225 reviews. 

When is Mustang Creek Estates of Frisco open?

Mustang Creek Estates of Frisco is open now. It is open 24/7.