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Mustang Creek Estates of Frisco
- Assisted Living Facilities
- Frisco, TX
About this business
Location details
1200 West Main Street, Frisco, TX, 75033, United States
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Mustang Creek Estates in Frisco provides a safe haven for your loved ones. Rather than one big facility, it is divided into family-like cottages where residents are grouped in accordance to their needs and abilities. The staff is friendly and helpful. Rooms are adequately sized and the cottages are kept clean and inviting. I especially liked the all inclusive pricing for each level of care. You aren't blindsided with multiple fees that can dramatically increase the monthly cost.
Business response:
Peggy - thank you for sharing your experience with our home-like style care and all-inclusive pricing. We're grateful you found our staff helpful. It means so much to us that you recognize how we've designed Mustang Creek Estates as a home-like approach rather than one large facility. We're pleased that you appreciated the adequately sized rooms and the clean, inviting atmosphere we maintain throughout our homes. Thank you again for sharing your review!
From the directors to the staff they have major problems. It all starts at the top. I felt like they were more interested in the bottom dollar than in the people themselves. They have no activities. Most of the residents stay in their rooms all day long. They can't ever get enough staff to give proper care. My mother would lay in her own excrement for hours before I could get someone to help her. The food was horrible because the staff didn't know how to cook. The rooms were kind of small but not bad.
Business response:
Julie - thank you for sharing your feedback. We take concerns like these very seriously, especially when they relate to the care, dignity, and well-being of our residents. We want to be clear that the level of care described in your review does not reflect the standards we uphold or the expectations we have for our team. Our community is fully staffed, and our caregivers are trained to provide attentive, respectful, and timely assistance to every resident. Situations involving unmet care needs are taken extremely seriously a... read more
Although my sister and I highly recommend that facility be removed from your list until a formal investigation of some kind can be done to ensure the residents are being properly cared for and everyone on staff is trained. They could improve on everything.
Business response:
Thank you for sharing your concerns. The safety, dignity, and well-being of our residents are our highest priorities. All of our team members complete comprehensive training upon hire and participate in ongoing monthly training to ensure they are equipped to provide quality care and support to all of our residents. Our community is also regularly audited as part of the state re-licensure process, and we consistently receive strong, positive results during these reviews. We remain committed to maintaining the highest standard... read more
They sent there nurse 40+ miles to my house to do the evaluation. I will move closer in a few months. They handled the recent iced situation pretty well I thought.
Business response:
Your positive feedback means so much. We appreciate your acknowledgement of our campus during the ice situation and look forward to serving you closer to home. Thank you for sharing your experience!
The lack of activities was real! The food was atrocious. The girls they hire are not trained to do the jobs they require of them - thus the food. I saw many of the meals as well as visits with the residents. [name removed] who I had the most contact with from the beginning, was wonderful. I only wish the facility (which had promise), had lived up to my hopes.
Business response:
Thank you for sharing your review. We understand how important both engaging activities and nutritious, well-prepared meals are for our residents' overall well-being and quality of life. Our activity team works hard to continue offering programs and events for our residents. When it comes to the meals at Mustang Creek, we have fresh, high-quality ingredients delivered weekly to ensure our residents enjoy three nutritious home-cooked meals each day. We recognize that proper training is essential for our team members to effect... read more
The staff was very nice and I truly believe they cared a great deal for my mom however mom was on a no salt diet and I don’t think they were equipped to follow that type of diet. During her short stay there they were having staffing issues so there was no activity director as well as no TV in the living areas for most of her stay. If they take care of a few things I believe they could be a great option in the Frisco area
Business response:
Thank you for your feedback and for recognizing the care our team provided to your mom. Our staff is able to adjust individual meal servings to help accommodate dietary needs. We also have a dedicated Activity Director and assistant who follow a full activity program, and our Maintenance Technician addresses issues like TV concerns as quickly as possible. We appreciate your input, thank you again.
I moved my mother into MC in September and out in November. The care was horrendous and it was dirty and smelled. My mother’s bathroom toilet was covered in ?? and so was her floor. She fell and cut her head open, it took them 4 days to clean the blood from her walls, bed and floor, I called the director daily to get them to clean it. My mom has dementia, I was told by the director and staff they did not have the time to care for her, I needed to hire a sitter to stay with her throughout the day - that’s what I hired them to... read more
The worst experience I have ever had and extremely expensive with almost no care. My friend has only hours left now, after 8 days at Frisco Mustang and is now on hospice. Another friend left their Allen facility after a month. However, I have had only good experiences with A Place for Mom after 13 years of your recommendations
Business response:
Thank you for taking the time to share your feedback. Mustang Creek Estates has been caring for seniors since 2005, and over the past two decades we have supported thousands of families who trust us with their loved ones. Our mission has always been to provide a safe, compassionate, and truly home-like environment, and we take that responsibility very seriously. We are committed to partnering closely with families, and we want every concern—big or small—brought directly to our leadership team so we can address it immediately... read more
DO NOT put your family member on this place! Is it dirty and disgusting and the staff doesn’t not care. Corporate shows more compassion for the money they make than the residents they so claim to care for. AWFUL!
Business response:
We take concerns about cleanliness and resident care very seriously, but we also believe reviews should reflect facts. To suggest that our staff or corporate team only cares about money is simply false and dismissive of the hardworking caregivers who dedicate themselves to our residents every single day. Compassion and resident well-being are at the center of what we do. For more than 20 years, we have had the privilege of caring for seniors and supporting thousands of happy families who have trusted us with their loved ones... read more
Frequently asked questions about Mustang Creek Estates of Frisco
How is Mustang Creek Estates of Frisco rated?
Mustang Creek Estates of Frisco has a 3.9 star rating with 258 reviews.
When is Mustang Creek Estates of Frisco open?
Mustang Creek Estates of Frisco is open now. It is open 24/7.