Nationwide

Karen L 

on BBB

5 years ago

Horrible company!! We bought our house and they were recommended so we got a quote and accepted in Jan 2020. We were told they would do an inspection of the house and would call us if they needed further information. We get a letter in the mail here in December saying they would not be renewing our policy because they were unable to inspect the property. So I call them and the agent tells me that the underwriter said they tried calling us numerous times to inspect the property and could never get ahold of us!! That is a lie ... read more

Philip H. 

on BBB

5 years ago

Can't even begin to explain how awful this company is. If you are looking for a company that will treat you like a policy number and nothing more, not even the respect a human deserves but with the respect of you just being a number then this is the company for you. They messed up my claim process and told me to file two claims instead of amending the first and now I can't get another insurance company to cover me despite the fact nationwide didn't pay either claim because "I've filed two claims too close together" . I assum... read more

Kathleen M. 

on BBB

5 years ago

By far the WORST SERVICE ever!! WARNING, if you're thinking of home owners insurance DON'T go with Nation wide. I was supposed to get a refund and after making 5 or so calls I was LIED to, Hung up on, getting the run around, told one story call 3 days later and got a completely different story, being told I CAN'T get my money returned they same way I paid but they would 2 day FedEx send it and give me a confirmation number then 4 days later after not receiving a confirmation number I was told they changed my refund to origin... read more

Charles 

on BBB

5 years ago

Just Awful, awful, awful customer service. Claims adjuster and his superviser will not respond to calls or emails EVER. I dont mean once or twice, I mean 20+ emails and calls without reponse. Took them 55 days to even come look at the damage to my home. At this moment Im still fighting to get back + or - $600. in loss of use expenses. Receipts that have been repeatedly emailed and I have personally given them hard copies of, yet they can never seem to find them. Worst Insurance company ever. 

Tatiana H. 

on BBB

5 years ago

My daughter used to work as an attorney at the ***** office and didn't like their anti-customers policy. I got a mini-accident and Nationwide have to pay me a $500 deductible for their Insured fault.No way! Their adjusters and lawyers are arrogant and a company is not for a good name, but only money. I sued the driver, who hit me , but they sent an attorney, arrogant like this company. The recording of court can be checked, where the defendant admitted and confirmed my side of the story: the place of accident, the order of c... read more

Rehana R 

on BBB

5 years ago

I have been a lifetime customer of Nationwide Auto Insurance. On 9/27 I had a not-at-fault accident when a driver t-boned me, resulting in my car needing a tow. The towing company that Nationwide dispatched damaged my car in addition to the original vehicular accident, and instead of admitting fault, denied the claim. I contacted Nationwide who said I would need to file ANOTHER claim, so I had two claims within three days time. Except, they did nothing to help me (this was THEIR dispatch company THEY chose). I had pictures o... read more

Bisha C 

on BBB

5 years ago

Nationwide should change their slogan about being on your side. I’m a veteran, and I found out today that my policy canceled yesterday because I didn’t pay my insurance auto bill within 2weeks of due date. I’ve never had my policy cancelled at ****or ***** or *********** within two weeks, I’ve been able to pay a week before the next due date. Then, they had the normal to send something after my cancellation saying they need proof of insurance before them by November 18th. Why would that even matter when you cancel my policy ... read more

SDM 

on BBB

5 years ago

I have my homeowners with Nationwide and have for 26 years. I have always been prompt with my payment and never filed a claim in those 26 years. I filed a claim on my homeowners for the first time for wind damage from Hurricane Sally and it was the worst experience I have ever had dealing with an insurance company. These people have no compassion for you, they try and make you feel like it was your fault you had damage. It's stressful enough going through a natural disaster but then to have your insurance company bully you, ... read more

Aleks S 

on BBB

5 years ago

Nationwide is definitely not on your side!! Costumer service is 0, on the scale 0-10, and if I can go in the "-" range, I will. I go to the office located in ******** *N: Nationwide Insurance: ***** ** ********** *** * *** ******* ***** ******** ** *****. Horrible experience. Customer service there is the worst I have ever seen. I have home ins with Nationwide. They have increased my premium every year with at least $100-$120, because of a change in the home value, is what they say every time. This year, I received my renewa... read more