Nationwide

thomas c 

on BBB

5 years ago

Got pet insurance for my pet, asked if all common ailments for my pet were covered. Was told they are, bought the insurance. Pet got sick not long after, took pet to vet for treatment. Insurance was canceled due to "preexisting conditions" my pet had. It had never been to a vet before so that was impossible to know. They also said the common conditions my pet had was not covered at all. Throughout the whole process they claimed it was covered and would be processed, then in the end it was "we don't cover this, the pet had it... read more

David S 

on BBB

5 years ago

Three times in just over six months they have misprocessed claims by making unjustified assumptions about things that were incorrect rather than taking any time to try to find out information (i.e. assuming a one-time prescription from 8 months ago was ongoing, assuming I had other insurance that I did not and randomly disallowing a claim for what they assumed I'd be paid by this other non-existent insurance). Just really horrible service doing everything against a customer rather than making any effort to determine facts in... read more

Mark B 

on BBB

5 years ago

We purchased a new Homeowners Policy from Nationwide Insurance with a Policy Period of June 26, 2020 - June 25th, 2021. It was the lowest rate compared to others we received quotes from so were very happy. When it was time for renewal, the rate went up 22%. We called several times, and the agents gave us a generic answer of a "rate increase". I think when a rate goes up 22%, agents need to be able to provide an answer other than a "rate increase" because it gives the perception that Nationwide quoted a very good rate to brin... read more

Private 

on BBB

5 years ago

RUDE HAUGHTY YELLING AND SEVERE BAD HORRIBLE ATTITUDE DO NOT GO HERE IF THEY TRY AND TAKE YOUR MONEY ON A BRAND NEW POLICY THEY DONT CALL YOU OR MESSAGE YOU OF CHANGES BECAUSE OF COLOR THEY KNOW IT IS NOT THEY POLICY. THEY ARE SO SURE TO NOT HELP OR ASSIST YOU THEY HOPE YOU FALL AND NEVER GET BACK UP IT WAS THAT HORRIBLE AND AWFUL EXTREME SERVICES WITH CARE TO DELETE WAS THE PRIMARY GOAL! THE REP SAID CAN NOT REINSTATE IF BANK DID NOT GIVE TO THEM AND RETURNED BUT THEY HAVE NO PROOF OF WHAT WAS GIVEN AND NOT GIVEN FROM WHICH... read more

Kylee B 

on BBB

5 years ago

I have a health and savings retirement account with Nationwide, and after leaving my previous company I attempted to withdraw money from this account to pay for medical expenses. Nationwide required that I feel out a form, provide recipes and direct deposit form so that they can deposit the funds into my bank account. I sent all required documentation to the PO box provided. Nationwide contacted me a week after sending documents, advising that they only received 3 of the 20+ receipts and documents that I had sent them. Stati... read more

Yale L 

on BBB

5 years ago

on 4/24, severe hails hit our residence area. Most of our neighbors have changed their roof through hassle free process with their insurance company because hail damage was so obvious in my residence area. So, I expected the same outcome as a loyal insurer of Nationwide for 6 years without filing any damage before. The home next to my home replaced their roof in the week when I started claim process with Nationwide. But, the experience of customer service was horrible. The claim associate made an appointment of inspection do... read more

Jeannette D 

on BBB

5 years ago

I Have been a customer for 0ver 15 Years - I have not been able to log on to my pet account for at lest 6 months and you keep rejecting one of my claims. I have 6 dogs on your insurance. Every Time I call i get disconnect or someone that tells me that they cant help me or that I should be able to log on. I cannot and the number that he suggested does not help. This is causing me much stress. I want to cancel but Perhaps I should get a lawyer. I am tired about hearing COVID as an excuse. This call center. Worst customer servi... read more

Tamara Z 

on BBB

5 years ago

I cancelled my pet insurance after one week. Although the advertising says that congenital conditions are covered, they are also considered "pre-existing", and pre-existing conditions are excluded. Since "congenital" literally means "present at birth", this is disingenuous at best. At worst, it is outright fraudulent advertising. Apparently, you have to purchase Nationwide Pet Insurance before your pet is born if you actually want veterinary services to be covered. 

Sarah B. 

on BBB

5 years ago

I have their full coverage pet insurance. They denied my emergency vet visit because they are claiming that the itchy patch of skin on his side where the shelter's vet shaved before I got him to see a scar calls for a pre-existing condition of dermapathy. My emergency vet visit was an infected neck from a reaction to an Adaptil collar! How can they possibly be related?! To make matters worse I submitted a claim review to explain this in case they missed that the location wasn't the same and the cause wasn't the same so the 2... read more