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Nationwide
- Finance
- Columbus, OH
About this business
Location details
1 Nationwide Plz, 1st Floor, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Nationwide will do anything to not cover a claim. I purchased the Whole Pet Wellness plan and as soon as my cat needed real treatment, outside of the monthly flea medication, Nationwide took 4 months to "review" my claims for epilepsy he developed before sending me a letter to notify me that they were dropping me due to "a pre-existing condition". They then continued to bill me monthly, even though they had stopped coverage. Avoid - you will be wasting your monecy because if your pet develops a real sickness, Nationwide will... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns.
It is now April 10, 2021. Nationwide Pet Insurance is not responsive to the two claims I submitted (one in December 2020 and one in early January 2021). I have tried calling and you are not able to get a claims presentative on the phone, on sales representatives are available by phone. I have submitted online messages to the claims department and they continue to send me messages that they need an additional 30 days to review my claims. The posted information is that claims are resolved within 30 days. You can't speak to any... read more
Business response:
Thank you for reaching out to us to advise of your concerns. We have provided you with specific contact information to further assist with this matter.
Think twice before purchasing pet insurance through Nationwide. This company will look for any excuse to prevent having to pay out what they promise you. After more than two months of submitting my claims and never hearing back from Nationwide, I had to continuously follow up to get anyone to provide answers. They repeatedly told me my claim was under review and they would be in touch shortly. I unfortunately still never received a timely response. Today I found out that although dental cleaning was included and covered unde... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns.
Nationwide Pet Insurance is awful. I have been a member since November 2020 with their highest emergency plan with the wellness plan. They have not paid ONE claim since then, but they are happy to take my $90 each month. When I signed up for this, the sales agent told me that claims are paid within 30 days. This is a lie. They have been "reviewing" claims I submitted in January. It is now April and still nothing. I have claims that have been pending. No explanation. To talk to anyone about the claims, you have to wait for at... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns.
I began a Pet Insurance policy with Nationwide in the beginning of November 2020. Originally they told me it would take about two months to process any medical records. I only recently received notice that they were processed as of March 20, 2021 after numerous times calling and notifying them and being promised to be expedited to the front of the queue. Also, quick side note, that they could NOT provide me my coverage terms for insurance until I agreed to the policy. I believe that is a completely unacceptable business prac... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns.
Awful pet insurance! They used to be good but as you will see from many other reviews their service has really gotten bad over the last year or so. I have had a policy for my dog and paid in premiums for over 13 years. They say they will not ever cancel on your pet due to age but they just stop paying and make it so frustrating hoping you will drop it. I have claims sitting for things they have always covered and should be covered. They let them sit, ask for more information. I send all they ask and then they sit again with ... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns.
Never in my life have I received such terrible service and only just filed for this 2 weeks ago. My name is ****** *****. I have not only been contacted for apologies by email for wrong name entered. Then received wrong papers by mail. I paid for a service I can't receive. I recorded this too everything. Because I work in government csr services and never in my life have I seen or been treated this way. They then fix it today of the email. I have lost out on over 2 thousand dollars In business. They have then scheduled a cal... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns.
This is the WORST plan that you can have your pets. They charge you thousands of dollars and do not cover anything! If your dog develops any minor illness, all other treatments become secondary and they don't cover them. THEY just take your money and never cover anything.
Business response:
We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns.
Nationwide Pet Insurance is terrible and unethical. Stay away! My pet turned 13 in February at which time Nationwide increased the premium by over $100 per month! I was paying $142, which already reflected an increase in the premium from 2019. Now in March of 2021 my premium has increased to $249 a month! When I called to complain speaking to two different individuals, one being a supervisor, both repeated the same script saying that one factor in determining premiums was the age of the pet. Thanks for the obvious answer. Th... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns.
Frequently asked questions about Nationwide
How is Nationwide rated?
Nationwide has a 1.2 star rating with 586 reviews.
When is Nationwide open?
Nationwide is closed now. It will open at 9:00 a.m.