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Nationwide
- Finance
- Columbus, OH
About this business
Location details
1 Nationwide Plz, 1st Floor, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible claim service. I filed a claim for my pet in January 2021 and I was told to allow 30 days for review of the claim. At 30 days and supplying additional information, I was told to wait 90 days. At the 90 day mark I was told it was still in review. At that time I canceled my policy. I mean I'm paying for claim coverage that I'm clearly not getting. Today May 13th I reached out yet again for a status of the claim and received this response "Currently there is a major delay with our reviews due to many new enrollments du... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns.
Worst commercial Auto insurance. Save yourself the money in the hassle and go somewhere else.
Business response:
Thank you for bringing this matter to our attention. We have provided you with direct contact information if you would like further assistance.
DO NOT SIGN UP FOR THEIR PET INSURANCE. I have a one year cat and went to the vet for regular check up. It’s been 3 months and heard NOTHING back from Nationwide. Each month they sent you a letter saying they need another month to review (No other explanation) and this keeps going. How much time do you need to review the medical document for a one year cat? Not 3 months Im sure. It seems like they will just keep delaying and delaying until I give up trying to call them every month. This company does not operate under good fa... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns.
Complete Scam. I had a $4,000 surgery for my pet. I paid my premium for 11years with one small claim. I get a check $300. A slap in the face. For the actual surgery they gave me $90. The rest was anesthesia and testing. Ridiculous and heartless
I have been with nationwide for over 10+ years. I rarely have had to file any claims. In the instances where I filed a claim or inquired about a claim or ANY change to my coverages, I have been met with absurd customer service, blatantly rude, dismissive, and accusatory reps. Nationwide has cancelled my PAID car insurance coverages without my consent because I did not need to add my step son to my cars (he is insured through my husband). They said I had no choice to add him and my insurance would go up. They completely cance... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns.
Still waiting on a claim from January. Denied for medical records and then we submitted the medical records .. it has been 4 months with no movement if they are paying the claim.. It is the same as the other feedback with a notice that "another 30 days is needed" to review, and I it will be denied on everything like it was a pre-existing condition. They are either incompetent, under-staffed, or operating in bad faith. I'll also let my employer know about my experience and I have contacted the attorney general of WV. If you a... read more
Business response:
Thank you for reaching out to us to advise of your concerns. We have provided you with specific contact information to further assist with this matter.
Absolutely fraudulent company. I’m currently paying $135 for their most expensive, “premium” pet insurance plan as it was intended to cover my dog’s neuter. I submitted a claim 3/29/21, the same day my pup had surgery, and submitted an itemized receipt with all required info as prompted by their website. They obtained records within 48 hours, and promised my claim would be fulfilled in less than or equal to 30 days. Here we are at day 33, and all they have done is charged me $400 worth of monthly payments so far to delay my ... read more
If I could give them a zero I would facing layoff and eviction but I have $ in my account to help me. And they won’t release my money unbelievable I don’t qualify for emergency withdrawal n since I already have a loan ON my money I have to repay that before I can take a loan on my money where they profit on loan interest charge DO NOT OPEN AN ACCOUNT WITH THEM!!!! I contributed for 15 years now that I need it I get sorry you don’t qualify for your money!!!! Also know that emergency situation you need EVERYONE to know your bu... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns.
Not a happy customer. It was devastating enough that my pet died, I could've done without the added hassle of trying to get claims paid. Their formula is obvious: 1) deny for medical records (even if they were submitted previously), 2) pend indefinitely with a recurring notice that "another 30 days is needed" to review, and I expect 3) will be a notice of denial on everything for whatever bull crap reason they can muster. They are either incompetent, under-staffed, or operating in bad faith. I'll definitely be letting my emp... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns.
Frequently asked questions about Nationwide
How is Nationwide rated?
Nationwide has a 1.2 star rating with 597 reviews.
When is Nationwide open?
Nationwide is closed now. It will open tomorrow at 9:00 a.m.