This profile has been claimed by the business owner or representative.
Northside Veterinary Clinic
- Veterinarians
- Brooklyn, NY
About this business
Location details
233 Berry Street, Brooklyn, NY, 11249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Super disappointed with the care and customer service here. My 4 year old golden retriever has been a patient for over a year now and has been misdiagnosed, I've received terrible communication from the Doctor and staff, and the receptionist is incredibly rude. You aren't assigned to one vet in particular, you have to rotate through the group based on availability, so there is no relationship or opportunity for the doctor to get to know your pet. I with Dr. Ramos (who was lovely in person) a few times trying to ask a fo... read more
Business response:
Dear Erica, I'm sorry you had that experience, it's not who we strive to be, and we are working on improving our communication. Dr. Ramos is a dedicated veterinarian, who cares about her patients. We should've taken the time to understand your pet's needs. We are trying to improve customer service skills, and appreciate you taking the time to inform us and relate your experience. Client's can always request the doctor they'd like to see, we do our best to accommodate them. Communication is key, and we are aware it needs impr... read more
I put my dog down here about a year ago due to his old age and illnesses. The staff had 0 compassion for the death of my dog. They didn't even give me a minute to grieve and asked for my card information while I was crying (the minute my dog was put down). Also I had asked the girl if she could change my option, I had asked to have my dog cremated and his remains spread in a cemetery. But I called back the next day and asked if I could have that changed to keep his ashes. She had said she would ask and the next day called me... read more
I am writing this review just minutes after returning home from Northside Veterinary Clinic. Just days after a visit to this clinic my 16-year-old cat's health started declining rapidly. Prognosis was not good. Her health continued to decline, not eating or drinking, excessive weight loss, came on fast and furious. We (my wife and I) concluded that euthanasia was the most humane thing we could do to bring a peaceful ending to our 16 years long adventure. Having made our decision, we proceeded to make an appointment to the n... read more
I brought my young dog in for some digestive problems early this year, we have a pitbull mix that we rescued and saw a younger doctor, he was helpful and addressed our problems in a non-judgemental way. When we came back for an eye infection we saw dr Eisner who made us feel like terrible owners, and wouldn't even spend the time to answer our questions. We moved away and don't look back.
I would like to give Dr. Eisner zero stars for total incompetence. Dr. Eisner is out to lunch and we blame her for the horrific death of our French bulldog. After taking him into her office over a period of months where he presented very alarming symptoms, we were repeatedly assured there was nothing seriously wrong with him. Then Covid happened and she DISAPPEARED. When he wouldn't get up, we were forced to bring him to the Animal Hospital in Manhattan during April 2020 of Covid where we had to surrender him and literally w... read more
This review is not based on the service here. We never received it. It is in regard to the quote that I received to spay my puppy: $800-$1500! Are you kidding me?! That range is double to triple what other reputable vets charge!! Unfortunately many are backed-up due to COVID and won't have availability until December to January.
My partner came home having had a very frustrating experience at Northside. We were worried about our cat due to some scabbing on his face, and the vet was anything but kind and understanding. She did not introduce herself to my partner, was curt, and didn't take the time to answer my partner's questions. Vets should understand that folks are bringing their animals to them because we are concerned and we deserve time and respect of the healthcare provider. Will not be returning.
This is actually the last time I bring my dog here. It's cheaper than most vets in the area but the receptionist is extremely rude. Girl with the piercings. Very unpleasant visits and long waits. It feels very depressing and run down in there. I will say the doctors and the other staff members were friendly, but this one receptionist with the piercings never smiles. You're not pleasantly greeted by her. She's sloppy. Makes mistakes with invoices and files. Says rude passive aggressive comments. What business puts that type o... read more
We have a dog aggressive dog, we checked in at the front desk saying we would wait in our car until they were ready for our appointment. They said, ok, we'll get you in a few minutes when we're ready. 40 min go by it is 90 degrees outside and we are sitting in our car, no one is coming to get us. We call them from our car, and they say it will be a few more minutes. We leave, tired of waiting. They call back to say we were calling your dog's name in the waiting room but we didn't know you were in your car?! It reminded me of... read more
Frequently asked questions about Northside Veterinary Clinic
How is Northside Veterinary Clinic rated?
Northside Veterinary Clinic has a 4.2 star rating with 731 reviews.
When is Northside Veterinary Clinic open?
Northside Veterinary Clinic is closed now. It will open at 9:00 a.m.