Numotion

Leann y 

on BBB

2 years ago

************** 9/5/23 I have done business with NuMotion for many years and have had the best experience until this year! I received a new chair around June or July and it is falling apart to the point that I am afraid to use it. I have started to use my old chair less than one month after I received my new one. I have called twice and when I went to see the Doctor on August 11, 2023 who requested the chair she wrote an important memo to them and I have received no phone calls to date. I think I understand why their service ... read more

James S 

on BBB

2 years ago

Ive been using ************* for several years. I havent had any problems until my new chair. Trying to get an appointment with permobil for anything in ******** **** is out six weeks in home if I can find a ride to get me there its several weeks on a couple weeks only. The problem with permobil repair is I live in my chair and I cant do without it but I have no means of getting it fixed quickly anytime Ive called. They dont even have a service contract available for someone to come out to fix my chair. I highly recommend no... read more

Michael A 

on BBB

2 years ago

I would give zero stars if I could and the website allowed me to. I would warn people that NuMotion is a no good business, no good company, that anyone could work with for wheelchairs of any kind. If anyone wants to be careful, I would advise that they are worthless and not worth using as a vendor. My point of view is if they are so incompetent that they can't finish any repair jobs, why do we have to rely on them? I have had a power wheelchair brand new from them, after one year it broke and they never fixed it. When they d... read more

Debbie R 

on BBB

2 years ago

This is the absolute worst company that I have ever dealt with and I would give NO stars if that were an option. My mom needed her armrest repaired on a NEW wheelchair because a s**** fell out. The so called repairmen came, took it apart, took pictures, and said that they would be back in 2 weeks! Seriously, to replace a screw? Anyway, this was in JANUARY 2023, and we are STILL waiting. She has been using a borrowed chair with her new chair sitting in her garage. She did have an appointment to fix the chair earlier, but it w... read more

Janie E 

on BBB

2 years ago

I was promised (orally and in writing) that service would be provided at my residence. They refused to honor their promise. I wish I had chosen another provider. 

Nancy M 

on BBB

2 years ago

In my 30 years as a RN , I have never experienced such poor service. I work with medically fragile pediatric patients in the home. This company does not return phone calls or followup on parts requests and services needed on wheelchairs. They sell the wheelchairs but do not even return calls when the kids outgrow the seating or need new headrests or adjustments. It is the worst customer service I have ever experienced. The kids are not receiving the **************** that they need. 

Rachelle W 

on BBB

2 years ago

After being sold a TERRIBLE (and dangerously flawed) power wheelchair by Numotion (**********) in 2014 I made the mistake of again working with Numotion (in WA) to replace it. I explained my situation to three different people and was told what processes I had to go through, paid the virtual ** visit fee, only THEN to be told that the rules were that I would have to RENT the new chair for x number of months before converting to a full ownership purchase (on top of waiting at least three+ months before receiving possession of... read more

Charles M 

on BBB

2 years ago

I will never do business with NuMotion ever again!It took 7 months to have the incorrect wheelchair delivered. NuMotion insisted what was delivered was approved by the therapist and the physician and the only way to get what was originally requested was to start the process over. I sent a message to the *** who had the ***Customer Relations contact me, which subsequently led them to not only not correcting the issue but also releasing me as a customer. From what the ***Customer Relations stated they will no longer support an... read more

Shawn R 

on BBB

2 years ago

I am a crippled person with no right leg I have an electric wheelchair prescribed by my dr to get around I have had numerous issues with the equipment provided by this company including the fact that I have to stand behind chair and physically push it up handicapped van while equipment has both a full charge and is set on the most powerful setting doing both of which are not easy for anyone let alone someone missing a limb I've been told by every driver that this is only an issue with my chair no one else has this issue I've... read more