Numotion

Shawna S 

on BBB

a year ago

DO NOT GIVE THEM YOUR MONEY!! I bought a SmartDrive from them that broke after 2 weeks (while I was on vacation & really was counting on it) and they want me to pay more $$ for the broken part because it isn't defective even though the installation may have been. What a giant waste of ********** 

ALAN G 

on BBB

a year ago

This company stinks. i bought a motorized wheelchair from them. It took months to deliver. In may i discovered a piece of the tire broke off. i called nu motion in *****. they scheduled an appointment for May 17, 2024. they told me on the phone to make sure there was another chair for me to sit on while they did the repair. when they came out, they said they weren't doing the repair just taking pictures and they would order the parts. As of July 2, 2024 the parts still haven't been ordered. they blamed my doctor, claiming he... read more

Sara Y 

on BBB

a year ago

Phoenix branch has ordered the wrong part for my daughter wheelchair twice. The tire is flat and unusable. Now we are out of time to wait as we are leaving the state for summer. They never acknowledged it, apologized or offered a resolution. Absolute c*** numotion! BE BETTER!!! Youre leaving a non mobile child without a way to access community because of your lack of attention. The office lady ***** was absolutely zero help and zero compassion and breezed by my concerns, never addressing them. Numotion: do not respond by tel... read more

Stacey H 

on BBB

a year ago

Numotion is a scam, they overcharge for even bad repairs and customer service is a joke, I was promised our bath chair was covered by insurance and over a year later I get a bill for $1600?! For a bath chair that doesnt help at all! The power wheelchair isnt that great, for a custom fit chair it should fit my son better, the seat cushion is not comfortable, the chest strap broke a third time after being replaced! Adjustments are so expensive we purchased this expensive power wheelchair and adjustments cost a fortune! This co... read more

Jeffrey B 

on BBB

a year ago

************Terrible customer service, they do not follow up with anything. If I did not follow up on my own, I still would be in the dark. All they do is make false promises, and never follow through. I have been without my powerchair, for over a month, and still do not know when it will be repaired. iI 

Beth K 

on BBB

a year ago

Break repair on a heavy, personalized wheel chair appointment is 3 weeks just for an evaluation. We can't transport the chair ourselves so my disabled mother is at the mercy of the company, to wait. That is a major safety issue on the part of Numotion. The wheelchair is also very flimsy. We've had it repaired several other times. 

Lynnette S 

on BBB

2 years ago

Worst customer service ever! Expect no calls for anything! They do NOT care about their customers. They have no problem sending a bill, but DO have problems talking to their customers. *************** only helps with ********** items...he told me himself, when he delivered a multi thousand dollar power chair to my mom. Not happy with them at all. 

Shujuan L 

on BBB

2 years ago

Numotion is *****. The service is not good and they filed incorrect expense claim. 

TERRENCE S 

on BBB

2 years ago

This is the email I had to send to this company and called the next day to find out they hadn't even shipped the catheters out!To Whom it may concern, Unfortunately I ran out of my catheters supply due to the poor customer service from ********************** this week, I called on Thursday (Jan 11) to confirm I was running out and could you guys send the next shipment out one or two days early.The representative stated that might be possible based on the insurance qualifications which is understandable. My order normally goe... read more