Numotion

William B. 

on BBB

3 years ago

This company sells junk! The ***** electric wheelchair, which was purchased in Oct. 19,2019 is laying on my front porch in two pieces. The seat assembly separated from the base unit. I have repeatedly contacted this company for resolve. The company representative always promised to assist, but the date of their assistance has not occurred. They are not trustworthy, nor do they place the customer first. 

Laura S. 

on BBB

3 years ago

NuMotion has provided me two wheelchairs, Two wheelchairs, neither of which were of acceptable workmanship nor transported me from point A to point B reliably/safely. Unsure how they stay in business. If you're not ambulatory, beware of this company. They are not a wheelchair-confined person's friend. 

Shawn H. 

on BBB

3 years ago

I got a wheelchair from them December 31st and it had defective parts and I had told them since delivery parts were wrong then for the last 7 months they have missed appointments delayed appointments have not gotten the correct parts and after 5 service technicians have been out I still don't have the right parts and have had to spend 300$ out of pocket fixing this chair and still haven't received the correct parts 

robert p 

on BBB

3 years ago

******** and ******** and other insurances are definite barriers for consumers to meet their needs in the durable medical industry. I am a quadriplegic and rely on my chair as both my arms and my legs. You would think that technology for wheelchairs and head controls would improve over the years but it has actually deteriorated in reliability and utility. ******** ******** have been slashed and the insurance structure requires long waits for repairs to be approved and parts shipped which leaves people like me stranded for we... read more

Zac D. 

on BBB

3 years ago

I ordered a cushion in February of 2022 *** waited about a month for an update on the app. Nothing cane so I called. The lady that was in charge of my order claimed they tried getting authorization from my insurance but was unable to a couple of weeks after the order was place. Mind you, this would be the point we're any other business would call the client and explain *** try and resolve the issue, but no call. So we double check the insurance info and came to the conclusion that the number was written down wrong during the... read more

Branden L 

on BBB

3 years ago

I signed an Appointment of Representative Form in order to have NuMotion collect and file documents on my behalf because I thought that they had more resources than I did in order to get a piece of assistive technology funded through insurance. I have to say that I made a huge mistake by doing this. This process was supposed to take 3-5 months, but we are now in month 6. NuMotion has been giving me the runaround saying that they are working to gather the missing piece of documentation that we need in order to move forward, b... read more

J. W. 

on BBB

4 years ago

ACCORDING TO WIKIPEDIA, **************** is the provision of service to customers before, during, and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. **************** also plays a crucial role in both increasing and maintaining customer loyalty, the tend... read more

Gabriel O. 

on BBB

4 years ago

*****************************, Chief Executive Officer, of Numotion. I am providing the company you lead with the lowest rating possible. Numotion ****** in ******* **. is treating kids with disabilities without any respect. We use Numotion out of necessity because the services they provide. My son has being a client of your company for at least 6 years. Numotion used to be great and the team was attentive and proactive. Not sure what happened within the last 3 years but, I have to tell you that customer service, timing on p... read more

Beverly L. 

on BBB

4 years ago

If I could give them 0 star's I would as well! Numotion will not order the equipment you need unless you pay them first, but don't want to refund your money...never experienced this with other medical companies. I ordered a replacement chair and it was delivered in June 2021 but it wasn't similar to my current chair as they said it would be, nevertheless numerous technicians or at times the same ones have been coming out to my residence since then making adjustments to this manual wheelchair trying to make it fit so I'll be ... read more