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Numotion
- Professional Medical Supplier
- Taunton, MA
About this business
Location details
300 Myles Standish Blvd., Taunton, MA, 02780, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
******** and ******** and other insurances are definite barriers for consumers to meet their needs in the durable medical industry. I am a quadriplegic and rely on my chair as both my arms and my legs. You would think that technology for wheelchairs and head controls would improve over the years but it has actually deteriorated in reliability and utility. ******** ******** have been slashed and the insurance structure requires long waits for repairs to be approved and parts shipped which leaves people like me stranded for we... read more
Business response:
BBB July 14, 2022 Re: Review ID # ****** Dear **********************: We refer to the above and your recent correspondence. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. Please find enclosed Numotions Authorization for Release of Pr... read more
I ordered a cushion in February of 2022 *** waited about a month for an update on the app. Nothing cane so I called. The lady that was in charge of my order claimed they tried getting authorization from my insurance but was unable to a couple of weeks after the order was place. Mind you, this would be the point we're any other business would call the client and explain *** try and resolve the issue, but no call. So we double check the insurance info and came to the conclusion that the number was written down wrong during the... read more
Business response:
Thank you for bringing this to our attention. We apologize for any frustration you may be experiencing and would like to connect you with a member of our management team. . We have reached out to the local and regional management teams responsible and asked that they contact you at first opportunity.
I signed an Appointment of Representative Form in order to have NuMotion collect and file documents on my behalf because I thought that they had more resources than I did in order to get a piece of assistive technology funded through insurance. I have to say that I made a huge mistake by doing this. This process was supposed to take 3-5 months, but we are now in month 6. NuMotion has been giving me the runaround saying that they are working to gather the missing piece of documentation that we need in order to move forward, b... read more
Business response:
We apologize for any frustration we may have caused and will be happy to see what we can do in order to assist. We'd be happy to connect you with the proper management team member. Your information has been forwarded to the appropriate team for follow up.
ACCORDING TO WIKIPEDIA, **************** is the provision of service to customers before, during, and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. **************** also plays a crucial role in both increasing and maintaining customer loyalty, the tend... read more
Business response:
BBB February, 2022 Re: Review ID # ****** Dear **********************: We refer to the above and your recent correspondence. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. Please find enclosed Numotions Authorization for Release of P... read more
*****************************, Chief Executive Officer, of Numotion. I am providing the company you lead with the lowest rating possible. Numotion ****** in ******* **. is treating kids with disabilities without any respect. We use Numotion out of necessity because the services they provide. My son has being a client of your company for at least 6 years. Numotion used to be great and the team was attentive and proactive. Not sure what happened within the last 3 years but, I have to tell you that customer service, timing on p... read more
Business response:
BBB December 07, 2022 Re: Review ID # ****** Dear **********************: We refer to the above and your recent correspondence. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. Please find enclosed Numotions Authorization for Release o... read more
If I could give them 0 star's I would as well! Numotion will not order the equipment you need unless you pay them first, but don't want to refund your money...never experienced this with other medical companies. I ordered a replacement chair and it was delivered in June 2021 but it wasn't similar to my current chair as they said it would be, nevertheless numerous technicians or at times the same ones have been coming out to my residence since then making adjustments to this manual wheelchair trying to make it fit so I'll be ... read more
Business response:
Dear Better Business Bureau: We refer to the above and your recent review from Beverly Lewis-Jonier. At Numotion, we take the privacy of our customer’s personal and health information very seriously. To comply the Health Insurance Portability and Accountability Act (“HIPAA”) and other state laws that protect customer information, Numotion does not disclose information about any customer without authorization from that individual. If you have any questions or concerns regarding this letter, please contact Numotion's Customer ... read more
One of the worst companies I have worked with. This is regarding a ******* for my 20 month old who can't stand yet...************ location.They keep claiming doctor didn't return the notes they needed. I contacted doctor multiple times and they were saying, they sent it to their office multiple times. This took months to straighten out... RIDICULOUS. By this time I have called and have an operations manager direct line- but that doesn't mean things are moving any faster. Then after that fiasco-insurance time. Insurance was v... read more
Business response:
Dear Better Business Bureau: We refer to the above and your recent review from ***********************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. If you have any questions or concerns regarding this letter, please contact Numoti... read more
I've been dealing with Numotion of Springfield for five years now and they are terrible!! I don't really have a choice in wheelchair companies because I have a Permobil and Numotion is the only certified wheelchair company for ********* within a hundred miles. The issues with Numotion are; they don't compete orders, they don't call back when they're suppose to, sometimes my phone calls just gounanswered. Two months ago the plugin for my wheelchair charger got bent and so I called them, they said they had a charger for me and... read more
Business response:
Hello, *** *****. We apologize that your experience has led you to feel this way. We have reached out to the local and regional management teams responsible for your location and asked that you be contacted at first opportunity.
TERRIBLE business- NO customer service - I have had a chair for over a year now - quit working about a month into it. I can not get anyone to answer calls, service chair, etc... I can not even begin to tell you all the problems we have had with service department. Also, HUGE issue with billing - being billed wrong amount and for services that were under warranty - I am sure this is some type of insurance fraud. I would not recommend this company to anyone. By far most dishonest people I have dealt with. A year later still do... read more
Frequently asked questions about Numotion
How is Numotion rated?
Numotion has a 3.9 star rating with 416 reviews.
When is Numotion open?
Numotion is open now. It will close at 5:00 p.m.