Numotion

J. W. 

on BBB

3 years ago

ACCORDING TO WIKIPEDIA, **************** is the provision of service to customers before, during, and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. **************** also plays a crucial role in both increasing and maintaining customer loyalty, the tend... read more

Gabriel O. 

on BBB

3 years ago

*****************************, Chief Executive Officer, of Numotion. I am providing the company you lead with the lowest rating possible. Numotion ****** in ******* **. is treating kids with disabilities without any respect. We use Numotion out of necessity because the services they provide. My son has being a client of your company for at least 6 years. Numotion used to be great and the team was attentive and proactive. Not sure what happened within the last 3 years but, I have to tell you that customer service, timing on p... read more

Beverly L. 

on BBB

3 years ago

If I could give them 0 star's I would as well! Numotion will not order the equipment you need unless you pay them first, but don't want to refund your money...never experienced this with other medical companies. I ordered a replacement chair and it was delivered in June 2021 but it wasn't similar to my current chair as they said it would be, nevertheless numerous technicians or at times the same ones have been coming out to my residence since then making adjustments to this manual wheelchair trying to make it fit so I'll be ... read more

Amber R 

on BBB

3 years ago

One of the worst companies I have worked with. This is regarding a ******* for my 20 month old who can't stand yet...************ location.They keep claiming doctor didn't return the notes they needed. I contacted doctor multiple times and they were saying, they sent it to their office multiple times. This took months to straighten out... RIDICULOUS. By this time I have called and have an operations manager direct line- but that doesn't mean things are moving any faster. Then after that fiasco-insurance time. Insurance was v... read more

David B 

on BBB

4 years ago

I've been dealing with Numotion of Springfield for five years now and they are terrible!! I don't really have a choice in wheelchair companies because I have a Permobil and Numotion is the only certified wheelchair company for ********* within a hundred miles. The issues with Numotion are; they don't compete orders, they don't call back when they're suppose to, sometimes my phone calls just gounanswered. Two months ago the plugin for my wheelchair charger got bent and so I called them, they said they had a charger for me and... read more

LG R 

on BBB

4 years ago

TERRIBLE business- NO customer service - I have had a chair for over a year now - quit working about a month into it. I can not get anyone to answer calls, service chair, etc... I can not even begin to tell you all the problems we have had with service department. Also, HUGE issue with billing - being billed wrong amount and for services that were under warranty - I am sure this is some type of insurance fraud. I would not recommend this company to anyone. By far most dishonest people I have dealt with. A year later still do... read more