This profile has been claimed by the business owner or representative.
Numotion
- Professional Medical Supplier
- Taunton, MA
About this business
Location details
300 Myles Standish Blvd., Taunton, MA, 02780, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a husband to an amputee who hasnt received a wheelchair provided by the insurance company for my wifes way of life. Her chair has been broke down for approximately two weeks now and numotion has made no type of attempts to help her get a new temporary chair until the joystick is replaced on her wheelchair. We have reached out to the insurance company and they said that they do pay for loaners. The company keeps on telling me that there is no way they can help me because they dont have any loaners right now. I find it re... read more
Horrible customer service and technicians that have no knowledge how to do their job. I have been trying to get my wheelchair fixed for a year. The seat broke and the arm cracked. Ive sent text, emails, Ive called and I have chatted with **** to no avail. I cannot walk and Numotion left me without my wheelchair. Do not make business with this company, they do not care about their customers! ********* ******, ****** ******* and ***** did nothing to follow up, ***** the tech is clueless. So disappointed in this company!
There customer service is deplorable especially given that their customers are people in wheelchairs that need these services for mobility and ultimately freedom. It takes months to get an appointment scheduled with them and safety is not a concern. Missing bolts and chairs that roll after stopped are not a concern for them and they will require you pay them money even if they didn't fix the wheelchair. Then if you get upset with them they will discontinue any service. Even though ironically they were not providing service. ... read more
Business response:
Please contact our ***************************** at ************** and we will be happy to connect you with the closest Numoton location in your area to better assist with any of your questions.
Within 6 months of receiving new $10,000 wheelchair, backrest broke, mount to arm rest broke and the never tightened clothing guard cracked I not only had to fight for month, repeated calls daily before they would finally agree to honor chairs warranty nasty and hateful customer service **** Last part finally installed August 12 so could finally use chair, or so I thought When new backrest put on, tech forgot to attach it to frame I call NuMotion only to be told Id have to wait another 5 days for them to fix OR them just not... read more
I called numotion about my wifes wheelchair which was showing error codes. My call went to some offshore answering service. At least they tried to help me. No one answered their calls to speak to me. All they could do was submit a service order request on my behalf. After no one called me back after 3 days I researched the error code myself and determined the joystick controller needed replacement. I called an online company for parts and the company that made the wheelchair and both of these companies were extremely helpful... read more
DO NOT GIVE THEM YOUR MONEY!! I bought a SmartDrive from them that broke after 2 weeks (while I was on vacation & really was counting on it) and they want me to pay more $$ for the broken part because it isn't defective even though the installation may have been. What a giant waste of **********
Business response:
Thank you for bringing this to our attention.Please contact our ***************************** at ************ and we will be happy to connect you with the appropriate leadership to better assist with your concerns.
This company stinks. i bought a motorized wheelchair from them. It took months to deliver. In may i discovered a piece of the tire broke off. i called nu motion in *****. they scheduled an appointment for May 17, 2024. they told me on the phone to make sure there was another chair for me to sit on while they did the repair. when they came out, they said they weren't doing the repair just taking pictures and they would order the parts. As of July 2, 2024 the parts still haven't been ordered. they blamed my doctor, claiming he... read more
Business response:
<p>Thank you your Feedback has been sent to the appropriate team.</p><p></p>
Phoenix branch has ordered the wrong part for my daughter wheelchair twice. The tire is flat and unusable. Now we are out of time to wait as we are leaving the state for summer. They never acknowledged it, apologized or offered a resolution. Absolute c*** numotion! BE BETTER!!! Youre leaving a non mobile child without a way to access community because of your lack of attention. The office lady ***** was absolutely zero help and zero compassion and breezed by my concerns, never addressing them. Numotion: do not respond by tel... read more
Numotion is a scam, they overcharge for even bad repairs and customer service is a joke, I was promised our bath chair was covered by insurance and over a year later I get a bill for $1600?! For a bath chair that doesnt help at all! The power wheelchair isnt that great, for a custom fit chair it should fit my son better, the seat cushion is not comfortable, the chest strap broke a third time after being replaced! Adjustments are so expensive we purchased this expensive power wheelchair and adjustments cost a fortune! This co... read more
Business response:
Hello thank you for your review for Numotion please if you have a an account with ********************** please contact your local branch.
Frequently asked questions about Numotion
How is Numotion rated?
Numotion has a 3.9 star rating with 416 reviews.
When is Numotion open?
Numotion is closed now. It will open at 8:30 a.m.