Numotion

Susan B. 

on BBB

2 years ago

My sister lives in a Nursing Facility as she is paralyzed and counts on her motorized wheelchair. I called NuMotion 2/20/22 and they went to check her wheelchair, it wasn't working. The Tech said it needed a battery and Joy ****** I keep calling and no one returns my calls. Finally got someone who said they faxed an order to ******************** office, I again explained they need to fax it to **************** at the facility she lives in. They said they would send the request to fax to Medical Records, and this takes 2 to 3... read more

BJ M 

on BBB

2 years ago

This company deserves no stars at all, maybe a half of a star. Nu Motion should be called NO MOTION! This is the sorriest company I've ever had to deal with, SC or whereever they originate. For one as bad as it is, the strain must be coming from the top! Other than that there would be some straighten up through the whole company. They are very discouraging at responding back to the customer and getting the correct information to the correct areas. It's even worst having a repair done. My case I have been working with them fo... read more

Greg M 

on BBB

2 years ago

Worst place ever. Told me insurance covered everything no money out of pocket get home $4000 bill in the mail Back and forth for it for over two years till I finally dropped it. Anytime I need service or repair takes months to get anything to happen been waiting over a year for a new cushion now finally called me say its in OK put it in the mail no problem 15 minutes later get a call you owe us more money before will send it to you. Keep it Ill go somewhere else 

Louisa K 

on BBB

2 years ago

Ive been dealing with this company for several years now. Ive never seen such a complete disregard for the needs of a customer. My power wheelchair has needed service several times of the years. There is always a month or more wait time for a tech to be sent out (I do not drive) to investigate the problem and then another wait time ( the last was 8 months) to actually get the parts delivered and installed. Im now being forced to wait for a battery charger for my chair. One month out for the tech to come look at it. My chair ... read more

Shalone J 

on BBB

2 years ago

Back in ********* my primary care doctor had put in an order for a electric s**oter after many falls due to my cancer. I was told my s**oter wouldnt be ready till November because it was being made specifically for me. Sept 5th I was hospitalized due to a ********* fracture again due to my cancer. My case manager had **ntacted Numotion and was told by tiresa it wouldnt be ready till November. Sept 13th 2022 they in fact delivered my s**oter HOWEVER the tech that came out to measure sent me a link with the s**oter I would be ... read more

William B. 

on BBB

2 years ago

This company sells junk! The ***** electric wheelchair, which was purchased in Oct. 19,2019 is laying on my front porch in two pieces. The seat assembly separated from the base unit. I have repeatedly contacted this company for resolve. The company representative always promised to assist, but the date of their assistance has not occurred. They are not trustworthy, nor do they place the customer first. 

Laura S. 

on BBB

3 years ago

NuMotion has provided me two wheelchairs, Two wheelchairs, neither of which were of acceptable workmanship nor transported me from point A to point B reliably/safely. Unsure how they stay in business. If you're not ambulatory, beware of this company. They are not a wheelchair-confined person's friend. 

Shawn H. 

on BBB

3 years ago

I got a wheelchair from them December 31st and it had defective parts and I had told them since delivery parts were wrong then for the last 7 months they have missed appointments delayed appointments have not gotten the correct parts and after 5 service technicians have been out I still don't have the right parts and have had to spend 300$ out of pocket fixing this chair and still haven't received the correct parts 

robert p 

on BBB

3 years ago

******** and ******** and other insurances are definite barriers for consumers to meet their needs in the durable medical industry. I am a quadriplegic and rely on my chair as both my arms and my legs. You would think that technology for wheelchairs and head controls would improve over the years but it has actually deteriorated in reliability and utility. ******** ******** have been slashed and the insurance structure requires long waits for repairs to be approved and parts shipped which leaves people like me stranded for we... read more