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Numotion
- Professional Medical Supplier
- Taunton, MA
About this business
Location details
300 Myles Standish Blvd., Taunton, MA, 02780, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Total disregard for any sense of decency. Personally witnessed a newly quadriplegic go through the power chair process with this company to only wait for months with empty hopes to finally realize after several month of waiting to get to his family they dropped the ball and sent endless paperwork until we had to give up the paperwork battle and move on. Do not do business with this company!
Business response:
Hello ****. We are aware of your concerns and would be happy to discuss the situation privately if you are authorized to speak on behalf on the individual. Please call into our ********************** line ************. Thank you.
My sister lives in a Nursing Facility as she is paralyzed and counts on her motorized wheelchair. I called NuMotion 2/20/22 and they went to check her wheelchair, it wasn't working. The Tech said it needed a battery and Joy ****** I keep calling and no one returns my calls. Finally got someone who said they faxed an order to ******************** office, I again explained they need to fax it to **************** at the facility she lives in. They said they would send the request to fax to Medical Records, and this takes 2 to 3... read more
This company deserves no stars at all, maybe a half of a star. Nu Motion should be called NO MOTION! This is the sorriest company I've ever had to deal with, SC or whereever they originate. For one as bad as it is, the strain must be coming from the top! Other than that there would be some straighten up through the whole company. They are very discouraging at responding back to the customer and getting the correct information to the correct areas. It's even worst having a repair done. My case I have been working with them fo... read more
Business response:
We apologize for any frustration you may have experienced and would be more than happy to connect you with a member of our management team in order to address your concerns. Please feel free to call our ********************** Line at: ************ or you can submit an email to: *************************************** .We look forward to speaking with you!
Worst place ever. Told me insurance covered everything no money out of pocket get home $4000 bill in the mail Back and forth for it for over two years till I finally dropped it. Anytime I need service or repair takes months to get anything to happen been waiting over a year for a new cushion now finally called me say its in OK put it in the mail no problem 15 minutes later get a call you owe us more money before will send it to you. Keep it Ill go somewhere else
Business response:
Dear Better Business Bureau: We refer to the above and your recent review from ****. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. If you have any questions or concerns regarding this letter, please contact Numotion's Customer Exper... read more
Ive been dealing with this company for several years now. Ive never seen such a complete disregard for the needs of a customer. My power wheelchair has needed service several times of the years. There is always a month or more wait time for a tech to be sent out (I do not drive) to investigate the problem and then another wait time ( the last was 8 months) to actually get the parts delivered and installed. Im now being forced to wait for a battery charger for my chair. One month out for the tech to come look at it. My chair ... read more
Business response:
BBB January 09, 2023 Re: Review ID # ******- Dear Better Business Bureau: We refer to the above and your recent correspondence. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. Please find enclosed Numotions Authorization for Release o... read more
Back in ********* my primary care doctor had put in an order for a electric s**oter after many falls due to my cancer. I was told my s**oter wouldnt be ready till November because it was being made specifically for me. Sept 5th I was hospitalized due to a ********* fracture again due to my cancer. My case manager had **ntacted Numotion and was told by tiresa it wouldnt be ready till November. Sept 13th 2022 they in fact delivered my s**oter HOWEVER the tech that came out to measure sent me a link with the s**oter I would be ... read more
This company sells junk! The ***** electric wheelchair, which was purchased in Oct. 19,2019 is laying on my front porch in two pieces. The seat assembly separated from the base unit. I have repeatedly contacted this company for resolve. The company representative always promised to assist, but the date of their assistance has not occurred. They are not trustworthy, nor do they place the customer first.
Business response:
BBB October 18, 2022 Re: Review ID # ******- Dear Better Business Bureau: We refer to the above and your recent correspondence. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. Please find enclosed Numotions Authorization for Release o... read more
NuMotion has provided me two wheelchairs, Two wheelchairs, neither of which were of acceptable workmanship nor transported me from point A to point B reliably/safely. Unsure how they stay in business. If you're not ambulatory, beware of this company. They are not a wheelchair-confined person's friend.
Business response:
BBB August 1st, 2022 Re: Review ID # ****** Dear **********************: We refer to the above and your recent correspondence. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. Please find enclosed Numotions Authorization for Release of... read more
I got a wheelchair from them December 31st and it had defective parts and I had told them since delivery parts were wrong then for the last 7 months they have missed appointments delayed appointments have not gotten the correct parts and after 5 service technicians have been out I still don't have the right parts and have had to spend 300$ out of pocket fixing this chair and still haven't received the correct parts
Business response:
We apologize for any frustration we may have caused and will be happy to see what we can do in order to assist. We'd be happy to connect you with the proper management team member. We have forwarded your information and they will be in touch.
Frequently asked questions about Numotion
How is Numotion rated?
Numotion has a 3.9 star rating with 417 reviews.
When is Numotion open?
Numotion is closed now. It will open at 8:30 a.m.