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Numotion
- Professional Medical Supplier
- Taunton, MA
About this business
Location details
300 Myles Standish Blvd., Taunton, MA, 02780, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After being sold a TERRIBLE (and dangerously flawed) power wheelchair by Numotion (**********) in 2014 I made the mistake of again working with Numotion (in WA) to replace it. I explained my situation to three different people and was told what processes I had to go through, paid the virtual ** visit fee, only THEN to be told that the rules were that I would have to RENT the new chair for x number of months before converting to a full ownership purchase (on top of waiting at least three+ months before receiving possession of... read more
I will never do business with NuMotion ever again!It took 7 months to have the incorrect wheelchair delivered. NuMotion insisted what was delivered was approved by the therapist and the physician and the only way to get what was originally requested was to start the process over. I sent a message to the *** who had the ***Customer Relations contact me, which subsequently led them to not only not correcting the issue but also releasing me as a customer. From what the ***Customer Relations stated they will no longer support an... read more
Business response:
We apologize that your experience has led you to feel this way, please contact our ***************************** at ************. Thank you!
I am a crippled person with no right leg I have an electric wheelchair prescribed by my dr to get around I have had numerous issues with the equipment provided by this company including the fact that I have to stand behind chair and physically push it up handicapped van while equipment has both a full charge and is set on the most powerful setting doing both of which are not easy for anyone let alone someone missing a limb I've been told by every driver that this is only an issue with my chair no one else has this issue I've... read more
Business response:
Thank you for your feedback. Please contact our ***************************** at ************ and we will be happy to connect you with the closest Numotion location in your area to better assist with any of your questions/concerns. Thank you!
Total disregard for any sense of decency. Personally witnessed a newly quadriplegic go through the power chair process with this company to only wait for months with empty hopes to finally realize after several month of waiting to get to his family they dropped the ball and sent endless paperwork until we had to give up the paperwork battle and move on. Do not do business with this company!
Business response:
Hello ****. We are aware of your concerns and would be happy to discuss the situation privately if you are authorized to speak on behalf on the individual. Please call into our ********************** line ************. Thank you.
My sister lives in a Nursing Facility as she is paralyzed and counts on her motorized wheelchair. I called NuMotion 2/20/22 and they went to check her wheelchair, it wasn't working. The Tech said it needed a battery and Joy ****** I keep calling and no one returns my calls. Finally got someone who said they faxed an order to ******************** office, I again explained they need to fax it to **************** at the facility she lives in. They said they would send the request to fax to Medical Records, and this takes 2 to 3... read more
This company deserves no stars at all, maybe a half of a star. Nu Motion should be called NO MOTION! This is the sorriest company I've ever had to deal with, SC or whereever they originate. For one as bad as it is, the strain must be coming from the top! Other than that there would be some straighten up through the whole company. They are very discouraging at responding back to the customer and getting the correct information to the correct areas. It's even worst having a repair done. My case I have been working with them fo... read more
Business response:
We apologize for any frustration you may have experienced and would be more than happy to connect you with a member of our management team in order to address your concerns. Please feel free to call our ********************** Line at: ************ or you can submit an email to: *************************************** .We look forward to speaking with you!
Worst place ever. Told me insurance covered everything no money out of pocket get home $4000 bill in the mail Back and forth for it for over two years till I finally dropped it. Anytime I need service or repair takes months to get anything to happen been waiting over a year for a new cushion now finally called me say its in OK put it in the mail no problem 15 minutes later get a call you owe us more money before will send it to you. Keep it Ill go somewhere else
Business response:
Dear Better Business Bureau: We refer to the above and your recent review from ****. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. If you have any questions or concerns regarding this letter, please contact Numotion's Customer Exper... read more
Ive been dealing with this company for several years now. Ive never seen such a complete disregard for the needs of a customer. My power wheelchair has needed service several times of the years. There is always a month or more wait time for a tech to be sent out (I do not drive) to investigate the problem and then another wait time ( the last was 8 months) to actually get the parts delivered and installed. Im now being forced to wait for a battery charger for my chair. One month out for the tech to come look at it. My chair ... read more
Business response:
BBB January 09, 2023 Re: Review ID # ******- Dear Better Business Bureau: We refer to the above and your recent correspondence. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. Please find enclosed Numotions Authorization for Release o... read more
Back in ********* my primary care doctor had put in an order for a electric s**oter after many falls due to my cancer. I was told my s**oter wouldnt be ready till November because it was being made specifically for me. Sept 5th I was hospitalized due to a ********* fracture again due to my cancer. My case manager had **ntacted Numotion and was told by tiresa it wouldnt be ready till November. Sept 13th 2022 they in fact delivered my s**oter HOWEVER the tech that came out to measure sent me a link with the s**oter I would be ... read more
Frequently asked questions about Numotion
How is Numotion rated?
Numotion has a 3.9 star rating with 461 reviews.
When is Numotion open?
Numotion is closed now. It will open on Monday at 8:30 a.m.