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Oakview Lodge Care & Nursing Home - Country Court

4.7

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Oakview Lodge, Princes Avenue, Welwyn Garden City, AL7 4DT, United Kingdom

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4.792 reviews
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S H's profile image
S H 
2 months ago

Mum's health needs changed very suddenly during my visit. Staff present responded quickly, calmly and professionally. I was hugely reassured by the team's response to relieve and treat my mum's condition. As a result, all is now well with Mum. Thank you, Oak View nursing and care staff - you are all very special people. 

Business response:

Thank you so much for your kind review of Oakview Lodge Care & Nursing Home. We're glad we could support your mum quickly and effectively. It means a lot to our team to hear this. 

Michael B's profile image
Michael B 
9 months ago

Oakview Lodge Care & Nursing Home is an excellent facility. The rooms are spacious and bright, complete with an ensuite. The staff are very attentive and caring and are always there to help. The home has an extensive and varied set of activities during the week, including a cinema and pub for the residents. The management staff have been excellent and very flexible in ensuring my mother is being well looked after. I am very happy I was able to get my mother there as a resident. 

Business response:

Thank you so much for your kind review, I will pass this on to the team. I am glad that your mother has settled into our care, it is an honour to look after her. 

John O's profile image
John O 
11 months ago

When my parent was admitted to Oakview Lodge, the first impression was that it does feel like a home and not a hospital. The corridors just in and out with bits of furniture and pictures which gives the feeling you're in a house. Looking down the hallways you cannot see lines of doors. The rooms are very spacious with underfloor heating and ensuite facilities. Reasonable-sized double-glazed windows. The food is very good and the lounge area has lots of space with tea and coffee provided. 

Business response:

Thank you for your kind words. We pride ourselves on offering our residents a home and not simply a place to live. 

K G's profile image
K G 
11 months ago

I can't recommend Oakview Lodge enough. The staff are truly exceptional, kind, attentive and always go the extra mile. The facilities are top-notch, creating a comfortable and welcoming environment. Most importantly they've taken such wonderful care of our family member. It's a relief knowing they're in such good hands. 

Business response:

Thank you so much for your kind words. I will ensure they are passed on to the team. Caring for your loved one is a privilege, thank you for choosing us. 

Marie M's profile image
Marie M 
a year ago

I can't fault anything about Oakview Lodge. The staff are amazing. Mum has been in Oakview since November 2023 and is very happy. The staff arrange daily activities and keep us posted on Mum's welfare. Although we as a family visit regularly and take Mum out, she is always happy to return to Oakview Lodge. I would highly recommend Oakview Lodge for your loved one. Thank you to all the staff. 

Business response:

Thank you so much for your kind words. Your mum is a joy to have in the service, always smiling and ready with a wave. Thank you for choosing us. 

Elaine G's profile image
Elaine G 
a year ago

Mum is so much happier now she is a resident at Oakview Lodge. The staff are always cheerful and Mum adores them. The family are very impressed with the safety and security and also regular outings with staff, plenty of activities which Mum enjoys. Well done to all the staff and management for their constant updates. A real down-to-earth team but professional. 

Business response:

Thank you so much for your kind words. It is a pleasure to care for your mother. She is an absolute delight to have in the home. 

Gudrun L's profile image
Gudrun L 
a year ago

This is a beautiful, welcoming home. There is a happy rapport between all staff who are exceptionally helpful and cheerful. The nurses are most caring and have given me the best of assistance after my operation. The ground floor room was clean and comfortable. There could have been more towel rails and hooks. The lunch and dinner menu always has two choices. If none of the choices appealed I could order something special. However, there was not much guidance on what else could be served. It took me a while to come to grips w... read more

Business response:

Thank you so much for your kind words and your review. I am glad that you enjoyed your stay. I appreciate the feedback regarding meals and towel rails and will follow up with the relevant teams. Stay well, and you know where we are if you need us again in the future. Please feel free to pop in when you are over this way. 

M F's profile image
M F 
a year ago

We are beyond grateful for the extraordinary care my father has received over these last 4 years. This environment goes way beyond the hotel-like facilities that you first encounter. My dad is treated with dignity, love and humour and above all is listened to 24/7. My mother who comes to visit, is also looked after with grace and subtlety. Neither have ever been pushed into doing anything that doesn’t suit them. Nothing is forced or hurried. These wonderful caregivers answer a calling. It shows in all they do. Many times we ... read more

Business response:

Thank you so much for your kind words, I will share them with the team. Working in care is a privilege, and we are grateful for your trust in us to care for your wonderful father. 

Sandra G's profile image
Sandra G 
a year ago

Very friendly staff to residents and family. Efficient and caring and when asked to help, promptly assist. Always working hard and pass information on to other members of staff. Weekly activities are shown to all residents and offered to all. Food is basic, could be a lot better for private care! 

Business response:

Thank you for leaving a review for Oakview Lodge Care & Nursing Home we appreciate all feedback and comments. We are pleased to hear that our staff are always welcoming and that you are happy with the quality of care our staff team provides. 

Frequently asked questions about Oakview Lodge Care & Nursing Home - Country Court

How is Oakview Lodge Care & Nursing Home - Country Court rated?

Oakview Lodge Care & Nursing Home - Country Court has a 4.7 star rating with 92 reviews. 

When is Oakview Lodge Care & Nursing Home - Country Court open?

Oakview Lodge Care & Nursing Home - Country Court is open now. It is open 24/7.