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Oilstop Drive Thru Oil Change
- Oil Change Stations
- Petaluma, CA
About this business
Location details
1004 Lakeville St, Petaluma, CA, 94952, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I have been going to oil stop since I think 2008 when I lived in Humboldt County and have been going here regularly for the last 10 years in Sonoma county at various locations. Recently, I went to oil stop and they removed my cabin air filter to check how it was doing and I had them change it out. When they did that, an acorn fell into my fan blades. Since then my car made an insane sound like I was in an airplane about to takeoff for a flight so I came back and they attempted to fix it and said they weren't able to. The per... read more
Business response:
Amy, we apologize you that your experience was not up to our our normally excellent standards. Please email us at guestservices@oilstopinc.com and we would like to make this right.
Great customer services very helpful with the experience of changing your oil. Always willing to help getting your car road worthy.
Business response:
Thanks, Jason, for trusting your vehicle to us and for this great review!
Had a wonderful experience this morning at your location! Maya was absolutely wonderful, and very tentative! She explained every step clearly so that I understood everything that was being done to my vehicle. Offered to replace my windshield wiper blades something I didn't even realize that I needed!
Business response:
Thank you, Katie, for this great review and for the shoutout for Maya! We will make certain Maya sees your review! Thank you, too, for trusting your vehicle to us!
So I came here a few weeks ago with the RV. Brandon and the gang were AMAZING. I returned for transmission fluid change and Maya and Yvette stole the visit. They worked hard to take care of things the guys could not do the last time. BLOWN AWAY. Very impressive crew.
Got a rental car during this rare California snowy winter (SoCal/Bay Area etc) late night, only to find that all tires were low and the back window has issues(this a premium upgrade mind you). Anyway the gas station air pump was out of service but I noticed Oil Stop was next door. I hoped they top of the tires. Turns out not only was the tire top of free(this is standard I get it) but the young woman who helped me was Uber professional and kind. Even offered me water while I waited and they replaced a tire air hose cap for f... read more
Business response:
Thank you, Chris, for trusting your rental car to us and for this great review!
I give 4 outta 5 stars . Why? Because recently during a visit right after the rain storm they shut down one complete side of their self serve vacuuming system. Didn't bother to make a sign. One of the employees came out to check on the the side that was working and told me "why bother making a sign, people will figure it out." Wow. Lousy customer service right there! They are better than this. And the community deserves better.
Absolutely amazing. Great attitudes and communication. Very organized. Fair prices. I work for a dealer and could get it cheaper but this is worth it.
My dad honestly gets mad at me because he has his own car lift and gets the oil/filter from Walmart yet I still go to these guy. They make it so easy and quick while also not being pushy but giving you options. No doubt Edwin, mark and (I'm blanking on the third employees name sorry!) are top notch.
Business response:
Thanks, Meg, for the great review and for trusting us with your vehicle! Bring your dad next time.
Last week I took my eco diesel in for an oil change. There was a line as per norm. I asked ahead of time if they had my oil because many times they don't. They said yes. 45 mins later they apologized they didn't have my oil in stock. Today I took our Jetta in and there was a line. I asked ahead of time if they had my oil. I also made it clear that I needed to be done by 1230 and if not I would come another day. After about 45 mins I was next, hood open ready to go and they told be the car behind me to the left was next and ... read more
Business response:
Jon, We’re very sorry your recent experience at our Petaluma Oilstop was not good. I know you’ve spoken with our Manager for this location, but we would still like to try and make this right for you. Toward that end, please send your contact information to us at guestservices@oilstopinc…. Looking forward to hearing from you.
Frequently asked questions about Oilstop Drive Thru Oil Change
How is Oilstop Drive Thru Oil Change rated?
Oilstop Drive Thru Oil Change has a 4.6 star rating with 971 reviews.
When is Oilstop Drive Thru Oil Change open?
Oilstop Drive Thru Oil Change is closed now. It will open on Monday at 8:00 a.m.