Oilstop Drive Thru Oil Change

Rick J. 

on Yelp

2 years ago

First yelp review ever, but just irritated enough to take the time to post this. Upselling interruptions and long wait times I can deal with (I know the drill) but for the third time in a row they slopped oil when changing the filter or draining/adding oil, which then drips onto my otherwise nice driveway at home. Attempts to scrub the stains out are only partially successful. I have asked them the last two times to be more careful, but if that is too difficult at least wipe down spills if they occur. Each time they earnestl... read more

Carla F. 

on Yelp

2 years ago

Been coming here since they opened and have had a few different vehicles over the years. Absolutely love the service, and it's done quickly and efficiently and the people are extremely friendly and genuinely care!!! Thank you to all the employees and especially to my technician, Stuart!!!! 

Anthony R. 

on Yelp

2 years ago

Stopped by for a quick oil change. Waited around 45 minutes due to short staffing. The person who waited on me was polite and knowledgeable. However he tried endlessly to up sell expensive oil. I told him what oil I wanted in my engine and he finally agreed after 10 minutes of arguing. I was also charged extra for an oil filter because it wasn't a spin on filter. I then asked if it was an OEM filter and he said yes. In the end it wasn't an OEM and was told it was the same quality as the manufacturer suggests. So now I have a... read more

Ron K. 

on Yelp

2 years ago

I have been using this oil stop for years never a problem. Today I went in for a basic oil change. After waiting in line in the parking lot I was directed to an opening on the right. After I moved another fellow directed me back to the left hand slot. Ready to enter NN now move back to the right stall. After starting things looked normal, then our service tech just disappeared. After 20 minutes I asked the guy working in the center bay if he was the manager. He acknowledged with can I help you. I sain I had no been here for ... read more

L F. 

on Yelp

2 years ago

Service started out great, but then Greg left to work on another car and I sat there with the hood open for 15 minutes with nothing happening. Then Byron took over; he said he didn't know why I had to wait so long because he just got to work. He couldnt find the interior cab filter and at this point I had been there an hour. Then when I asked him to reset the maintenance required light that was still flashing, he tried but clearly didnt know what he was doing. He had to ask me what year my car was, assumed it was 2008 when i... read more

Alicia A. 

on Yelp

2 years ago

I bring my car here everytime it needs oil somehow I always get Matt he's a great guy so helpful explains everything nice people here 

Amy P. 

on Yelp

2 years ago

I have been going to oil stop since I think 2008 when I lived in Humboldt County and have been going here regularly for the last 10 years in Sonoma county at various locations. Recently, I went to oil stop and they removed my cabin air filter to check how it was doing and I had them change it out. When they did that, an acorn fell into my fan blades. Since then my car made an insane sound like I was in an airplane about to takeoff for a flight so I came back and they attempted to fix it and said they weren't able to. The per... read more

Jason C. 

on Yelp

2 years ago

Great customer services very helpful with the experience of changing your oil. Always willing to help getting your car road worthy. 

Katie M. 

on Yelp

2 years ago

Had a wonderful experience this morning at your location! Maya was absolutely wonderful, and very tentative! She explained every step clearly so that I understood everything that was being done to my vehicle. Offered to replace my windshield wiper blades something I didn't even realize that I needed!