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Oilstop Drive Thru Oil Change
- Oil Change Stations
- San Mateo, CA
About this business
Location details
2009 S El Camino Real, San Mateo, CA, 94403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I went in for an oil change after seeing the reviews here and was expecting that it would be a relatively good experience for a car-service errand, but I still managed to be pleasantly surprised. I expected long wait times due to the helpful other reviews and happened to not wait very long, maybe due to the timing of my visit. The staff seem friendly and knowledgeable, trying to genuinely help you better understand your car without pressuring additional services or costs. Will definitely be going back
I wanted to update my review. I tried twice to get an oil change here, to no avail, the wait time was just too long (not enough employees). I did manage to get in on the third attempt (I'm stubborn, and I don't like to give up). The wait was around 30 minutes, plus my service, so it was about 1-hour total. Service was decent, the techs were nice, but they also stiff around a lot talking to each other in front of me rather than working on the car. They did some of the 33-point inspection, although I had to ask them about topp... read more
Business response:
We're very sorry your recent visit to our San Mateo Oilstop took longer than your lunch hour allowed. This is a very popular location that serviced on Monday, for example, 64 vehicles. I don't know what the vehicle in front of you required for service, but obviously it took longer than normal. We can only hope you'll decide to give us another chance. Our locations open at 8:00 am, and you should see far fewer vehicles waiting for service at this time. Thank you for your interest in Oilstop!
charged my daughter 400 dollars for an oil change then tried to sell her new air filter that was replaced a month ago. NEVER AGAIN. THIS PLACE IS A RIP OFF also told her she has to replace power steering fluid which was done within 5 k miles. I cAlle them on it said it was a mistake, sorry. they refused to refund said corporate had to send me a check. we'll see also car was in service bay for upwards of 2 hrs. this is not a quick oil change place. they take their time and try to come up with shit your car doesn't need...rath... read more
Business response:
Robert, We are sorry for the miscommunication, and we are indeed in the process of creating a refund for you. If you wish to check on the status of the refund, please feel free to email me at guestservices@oilstopinc.com anytime. We certainly hope you and your daughter will give us another chance to do it right.
Showed up on a Wednesday 5 minutes before they opened at 8 am and received the last open bay (there are three bays). They didn't start on my car until 8:33. Nice folks but painfully understaffed. Just expect to wait. And the Wi-Fi didn't work.
Business response:
We’re very sorry, Courtney, for the long wait you had when you visited our San Mateo Oilstop last Wednesday. I like to get there early, too, when I need service, and I can understand the frustration when you don’t get out quickly, particularly when you go to the trouble of showing up early. I will mention this to the store Manager with the hope of adding more staff early in the morning. I hope you’ll give us another chance when your vehicle is due for service again.
Pros: - Stay in the comfort of your own car during service. - Free beverage offered while you wait - Staff are friendly - Coupons are available on their website. - Coupon for free exterior-only car wash off-site. Cons: - Very slowwww for a drive thru oil change. Figure around 45 minutes per car for an oil change. If there are two cars ahead of you, you will probably be here for a couple of hours. - They do try to upsell unnecessary services, but aren't pushy. If you are not sure, just decline and make note of what was offere... read more
Business response:
We're sorry, JK, that your recent visit to our San Mateo Oilstop took longer than you had hoped. Please forward your contact information to us at guestservices@oilstopinc.com, as would like to make this right for you.
Okay I always get my oil changed here! They have good prices and reliable service! I never feel bamboozled here like I do with other auto mechanics. They provide service with honesty and educate you on what's happening to your car. (Being a woman you get swindled so much with auto mechanics!) Tip: They offer drinks while you wait in your car. FIRST: Pop on by to Tacobell (across the street) , order a burrito and while you wait to get your oil changed ask for a soda and eat your burrito! * Also watch a show on your phone or t... read more
Business response:
Thank you, Juhee, for the great review and for trusting your vehicle to us again! Thank you, too, for describing a great way to visit us - lunch and a movie while we maintain your vehicle!
Amazing customer service!!!! If you ever need a oil change on the go please go here. This place is so efficient and the staff is friendly and helpful. This place takes very good care of its customers I wish I could give them 10 star rate for all their hard work. Thank you Frank for your service on my car
Business response:
Thank you, Norma, for trusting your vehicle to us and for this great review!
This place is the best oil change establishment around however because of this lines and wait times can be astronomically long. For 4 weeks in a row I kept getting "we are short staffed so your wait time is about two hours". Those are the times when I have to go jiffy lube down the street Staffing seems to be the only issue. If they had a recruiter and this place would be a five
Thank you so much for your service Oilstop drive thru oil change. Perfect service, great team work and especially the very kind teammate named Josh, it was my first visit to this place and I can recommend it for anyone. Thank you...
Frequently asked questions about Oilstop Drive Thru Oil Change
How is Oilstop Drive Thru Oil Change rated?
Oilstop Drive Thru Oil Change has a 4.6 star rating with 1,140 reviews.
When is Oilstop Drive Thru Oil Change open?
Oilstop Drive Thru Oil Change is closed now. It will open tomorrow at 8:00 a.m.