This profile has been claimed by the business owner or representative.
2009 S El Camino Real, San Mateo, CA, 94403, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 6:00 p.m. | |
Tue | 8:00 a.m. to 6:00 p.m. | |
Wed | 8:00 a.m. to 6:00 p.m. | |
Thu | 8:00 a.m. to 6:00 p.m. | |
Fri | 8:00 a.m. to 6:00 p.m. | |
Sat | 8:00 a.m. to 6:00 p.m. | |
Sun | Closed |
Staff here was so friendly! They greeted me immediately when I drove up telling me the wait time, and that I didn't have to leave my car. So I was able to sit there and read my book! They offered me a beverage which I declined. May take them up on it next time. They kept me posted with each step, and also tried to upsell me. :) As I was waiting, I watched as one of the techs (done with his shift), and as he was leaving, stopped by the fridge of sodas and proceeded to load his backpack with Cokes meant for customers. His cowo... read more
I come here all the time. The staff is well trained, courteous, friendly, and helpful. I like that they set expectations with regards to wait times. Jeremiah, Ethan and Jose gave me amazing service yesterday; what more could you ask for? Yes they offer you stuff - it's part of their job and requirements. I've visited them 7x with no issues and always make me feel like a valued customer.
This was first drive thru oil change , those guys provide really good service Service is on top Price is very affordable and super fast service TY
Was loyal customer for 10 years. Brought my truck back into to Oil Stop after a few thousand miles because it was severely leaking oil that they serviced!! Tech looked @ it for 1 minute and gave some b.s. story that filter was fine and sent me away?!?! Brought to dealership for oil change a week later and leak was gone after basic oil change!! Oil Stop techs failed to properly install basic Toyota filter. 100% failure on proper seal for Toyota Tundra here. Sent me away because they really weren't interested in a return custo... read more
Business response:
Brent, We’re very sorry your recent visit to our San Mateo Oilstop was so less than excellent. Please forward your contact information to us at guestservices@oilstopinc.com, as we would like to try and make this right for you. Looking forward to hearing from you.
Great experience. Staff very warm, polite, professional. They walk you through every step, show you the new and the old parts being replaced. Offer complimentary beverages throughout. Recommended services, replacement parts but I did not feel pressured to do any of them. Upfront about how long the wait might be when you get there. All-and-all a great experience, I have no complaints, would definitely come back assuming prices don't change significantly (which has happened for follow-up visits at competing shops).
Super easy drive up. Waited about 1.5hr before my car got serviced (came midday on a Thursday). They offered sodas, water and coffee while I waited. Even washed my windows, lubricated my door hinges and checked my tire pressure, and checked my air filters. They are so open with each thing they're doing, showing me the products they were gonna use, even showing me the current condition of some of my parts. They suggested some other services I could use but never hassled me when I refused. Next best place to get my oil change,... read more
They were super nice here! Complimentary drink and car wash, definitely recommend for a quick oil change!
I arrived here at 8 AM third in line it's now 10:17 and I'm still here it took almost 2 hours for them to get to my car this is so ridiculous. A few minutes after they' started working on my car the guy disappeared for a good five minutes. I have to get their attention that I've been here for two hours and I didn't want to stay for another two hours.
Incredibly slow and no communication as to why the other lanes keep moving and ours has been at a standstill for 45 minutes. Still not moving and if I could get out I'd leave. Not coming back.
Oilstop Drive Thru Oil Change has a 4.6 star rating with 1,140 reviews.
Oilstop Drive Thru Oil Change is closed now. It will open tomorrow at 8:00 a.m.