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Overland Veterinary Clinic
- Veterinarians
- Los Angeles, CA
About this business
Location details
3465 Overland Ave., Los Angeles, CA, 90034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Steer clear....,,Worst vet!! They use to be the best and over the last 1.5 yr turned into a nightmare - over charging and can't get fir weeks. Completely disorganized . I was seeing them for 7 years and so disappointed in how I've been treated. They no longer can take my pup in an emergency and tell me to schedule 4 weeks out. Doctors are never on staff.
Business response:
Anita, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one. Our team looks forward to seeing you and your family again soon.
I attempted to get a exam for my fog today. I received a busy signal when calling and tried three more times in half an hour and received the same. I was about to move on but tried one last time and a lady answered and put me on hold. I was on hold for five minutes when she replied so sorry please keep holding. When she returned she informed me all the Vets are booked for two weeks out.....I have a small scratching issue with my dog but who would wait two weeks to get it fixed??
Business response:
Jason, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. We appreciate you taking the time to reach out and are always open to feedback and suggestions.
Very rude staff. Hold times are forever and they hung up the phone on me. Would never go back to this garbage vet clinic again. They're the worst.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Extremely slow. Been coming to this vet for years and be sure to wait hours just for them to either take your pet or to afterwards close you out. It's extremely frustrating taking it's in the middle of a workday and they take literally 30minutes sometimes to reiterate and confirm again why you're there. When you booked the appointment ahead of time explaining the situation. They also wrote my cat's food prescription to the WRONG address. After I gave then my address more than four times in person and over the phone. It'... read more
Business response:
Danny, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. As a walk-in clinic we cannot always predict the wait-time. Emergency cases also take priority at times and do cause inevitable delays. We always try to communicate our wait times to the best of our ability. We appreciate you taking the time to reach out and are always open to feedback and suggestions.
Today I went to pick up a refill of my dog's immunotherapy allergy injections, after verifying with the front desk multiple times that it was the INJECTIONS that were ordered and not the spray. Last time these were ordered it took multiple months to receive them, after the front desk mistakenly ordered the spray, had to re-order the injections, and never called to let me know they had arrived (I finally called them and found out they had come in weeks ago). This time around I confirmed every step of the way that it was the i... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We would like the opportunity to resolve this for you and your pet. Please call us at (310) 559-2424 and ask for the hospital manager so that we can better assist you.
2.5 stars. I feel pretty badly writing this, as I do believe the doctors and vet techs here want to help the animals as much as possible. I've never had bad interactions with them, and they seem like genuinely caring people. That being said, something just isn't working with their system behind the scenes, and they still don't seem to have an efficient process worked out even 1.5 years into the pandemic. I scheduled an appointment for my cat at 4pm, after I finished work. Got an email confirming the time. Then I guess the ... read more
Business response:
Thank you Emily for your feedback. Please accept my most sincere apology for the long wait and inconvenience to your work meeting. We are working hard to remedy the long wait times. We value your time and trust. We hope to see you again with your pets.
Our initial visit several months ago with Dr. Flanagan was amazing she is a wonderful veterinarian. She removed a tumor from our dog Max with a positive outcome. since her service was so good we decided to make the trip and come to this veterinary clinic which is about 30 miles away from our home. When we arrived a couple of weeks ago we found out she was no longer working there, so we would be seeing another vet and had to wait in the parking lot for over an hour, that's with an appointment! We gave them the benefit of the... read more
Business response:
Maria, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. As a walk-in clinic we cannot always predict the wait-time. Emergency cases also take priority at times and do cause inevitable delays. We always try to communicate our wait times to the best of our ability. We appreciate you taking the time to reach out and are always open to feedback and suggestions.
Attention management ! Can you please hire more staff? I've been waiting for more than one hour for a nail trim . Your staff and doctors are great but i can't sit in the car with my pet for over an hour ! I even schemed an appointment
Business response:
Hi Diana, I am so sorry for the long wait. We are actively searching and interviewing for qualified candidates to join our team. If you know of any talented technicians, receptionists or doctors, please have them send a resume to us. On behalf of the staff, please accept my apology for the long wait. We are doing our best and will work hard to avoid this in the future for you. If you would like to share any other feedback, please call or send an email to the attention of Cristina. Thank you.
Absolutely terrible customer service experience. Very shocked at how rude the ladies at reception are, especially given the circumstances when dealing with someone's pet. This isn't a retail store, this is a place that you are supposed to feel safe and comfortable taking your pet to, and i received nothing close to that. Not only was i lied to about what the appointment for my dog would consist of, but they were absolutely useless in trying to help me get my dog the help and treatment she needed. Needless to say, i am so gla... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience. Please ask for Cristina, 310-559-2424.
Frequently asked questions about Overland Veterinary Clinic
How is Overland Veterinary Clinic rated?
Overland Veterinary Clinic has a 4.1 star rating with 996 reviews.
When is Overland Veterinary Clinic open?
Overland Veterinary Clinic is closed now. It will open tomorrow at 8:00 a.m.