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Overland Veterinary Clinic
- Veterinarians
- Los Angeles, CA
About this business
Location details
3465 Overland Ave., Los Angeles, CA, 90034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
As of Sep 2022, I can no longer recommend Overland Veterinary Clinic. I have been taking our dog here for 6+ years. Back on March 25, 2022, I received an email from Dr. Schwartz that he is retiring and sold the business. I didn't give too much thought. Then I took my dog in for his annual checkup and refill for his auto-immune disease. The first strange sign is the other than one doctor, all the previous doctors left the clinic. I was able to schedule an appointment two weeks out on their website. Then, two days before the... read more
Business response:
Andy, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally with our hospital leadership team and will be working hard to investigate if there was a lapse in care and services to you and your pet. If you would like to speak to our hospital manager directly, please give us a call to (310)559-2424
This review is primarily for the receptionist table, but while I'm at it I will comment on how the euthanasia of my dog left me feeling. Receptionist: Damn, girl, you really DON'T need to be SO RUDE. So, I guess the girl on the line was having a hard time hearing me, and instead of telling me politely to please speak more loudly or maybe having me call back on another line, she was (in the coldest, nastiest way possible) barking at me to speak up. When she was satisfied or whatever with my speaking volume, she asked what... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
I've been a customer here for 20 years and always went to Dr Schwartz. I took my cat to see Dr Lee today and thought he was good. But then they told me the bill. $625 for a quick office visit, a blood sugar test, urinalysis and an antibiotic? Woah! I knew their prices had gone up but that's shocking. Update: I spoke with Dr Lee and he apologized for the misunderstanding and agreed in the future we'll discuss whatever tests he is recommending and what the cost is before deciding on a course of action.
Business response:
Thank you for the great feedback! We’re happy to hear we were able to rectify your experience at Overland Veterinary Clinic and appreciate you allowing us to care for your pet.
Just reaffirming my disappointment with new management, I have started to receive emails marked as coming from Overland Vet, but the return address is a company called Pawlicy Advisor, which seems to imply they are sharing or selling patient information. I miss the good ol' days of Dr. Schwartz.
Business response:
Hi Paul, We take your feedback seriously and you may rest assured that we are not sharing or selling patient information, we are working in connection with Pawlicy Advisor to better serve our clients with pet insurance information. We kindly ask to give us a call if you have any other questions or concerns. Review response Apr 22, 2022 Hi Saul, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwis... read more
DO NOT waste your time here. My expectations for customer service are generally very accommodating. I've NEVER written a bad review, anywhere. Overland Vet's incompetence has blown me away. They will fail to put your appointments on calendar. They will make you wait at least 45 minutes to be seen when they do put your appointment on calendar. They will change your appointment type from a specific time to "whenever we can squeeze you in" without telling you. They will throw prescription medicine at you in a bag and not give y... read more
The doctors at this office have always been very kind, respectful and knowledgeable. However that is when they even respond at all. I have a cat right now that has been a patient of theirs for almost 2 years. At this very moment he is dealing with asthma and some other health issues. I have left the office multiple voicemails, and have sent multiple emails begging them to get back to me and help. They still have not answered any of my correspondence. I wish I could say this was the first time, but I would be lying. They ha... read more
Business response:
Hi Shaelan, we are so sorry to read that you have had issues making contact with a doctor. Please know that we care about each of our patients very much. Please contact us if you need further assistance.
I have been taking my pets to this clinic for over 6 years. They were very responsive and friendly. Everything changed after the pandemic especially of late. We were able to talk to a staff for available appointments before but this has changed to leaving message on the phone only to find out with the message indicating that the call will be returned in 2 days. It is impossible to wait for the call back and we have to take the pet to emergency. I hope the clinic understands the dilemma of current situation of how difficult ... read more
Business response:
Winnie, we are truly sorry to hear you have had issues scheduling an appointment and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We are working hard to ensure our patients are able to be seen as quickly as possible. Our team looks forward to seeing you and your family again soon.
Came in with an appointment and still waited 2 hours to get our dog and another 30min to checkout. THE FRONT DESK ARE EXTREMELY SLOW! You're better off heading over to another vet practice
Business response:
Jasmine, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one. Our team looks forward to seeing you and your family again soon.
I rarely leave negative reviews but our experience at Overland Veterinarian was a constant challenge during COVID-19. (I can't speak to their operations prior to COVID-19, because we adopted our rescue dog during the pandemic.) My feedback is mainly due to the following: 1) I always waited a long time for curb-side check-in for appointments and once waited in the car for 75 minutes for a short appointment. One of the techs kindly offered a free nail trim for that (back when they were offering nail trims), but it was sti... read more
Business response:
Hi Emily, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise.
Frequently asked questions about Overland Veterinary Clinic
How is Overland Veterinary Clinic rated?
Overland Veterinary Clinic has a 4.1 star rating with 996 reviews.
When is Overland Veterinary Clinic open?
Overland Veterinary Clinic is closed now. It will open tomorrow at 8:00 a.m.