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Overland Veterinary Clinic
- Veterinarians
- Los Angeles, CA
About this business
Location details
3465 Overland Ave., Los Angeles, CA, 90034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I was a faithful client of Overland for the last 9 years with my cat. I will no longer be going back after the treatment yesterday. I had no idea the place had been sold, or become a machine to suck money out of people who want the best for their pets with scare tactics designed to charge for X-rays, CT Scans etc. I went in for cat vomiting and excessive meowing and could feel like there was a hustle on about 10 minutes in when the only solution after checking the cat's heartbeat was to offer a $340 x-ray, followed by ultra... read more
Always upselling and poor administrative staff. I would make an appointment with a specific doctor well in advance and when I arrived they would switch it to a new unknown doctor and blame it on me even though I had the confirmation that I had made the appointment correctly. Dubious indeed.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
While in the waiting room, for hours, I noted that a high number of individuals are told that their dog has an EAR INFECTION. BEWARE! I point this out in the first sentence in case you do not read my story of my dog getting a PUNCTURED EARDRUM DURING THE VET EXAM. On my first visit to this vet (recommendation on Nextdoor), I went in for an annual vaccine and was told that my senior dog had an ear infection. Fine. On my second visit to the vet for a rabies shot (about four months later), I asked them to check her ears... read more
Business response:
Hi Sherry, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Someone from our team will be contacting you shortly.
Have been relatively happy with this vet for the last ~6 years, and while service went down in the pandemic, I had grace for a business that seemed to be struggling, and assumed service would improve to pre-pandemic levels. That said, it's 2023, and the service has gotten worse. Yelp seems to indicate they've been bought out (I came here to search reviews on this after hearing a podcast about the influx of private equity, and declining competition and service, in vet practices: https://freakonomics.com/podcast/do-you-know-wh... read more
Business response:
Megan, we are truly sorry to hear that you do not feel the same way you did 6 years ago. Please know that we take your feedback seriously and our number one goal is to offer exceptional care to every pet. That being said, our hospital policies help to effectively manage our staff so that we can provide the best services for all our clients. We also understand that veterinary care can be costly, which is why aim to provide a variety of options that may work for you. We have shared your comments internally and will be working ... read more
Overland Veterinary clinic has been bought out by a corporation and Dr Schwartz screwed over his long term clinic for money. They no longer take walk-ins for minor Health emergencies, (hot spots, eye infections etc). They push pet owners to overpriced emergency hospitals with crazy long wait. This is a new change. We were always able to get our pets in if we had an illness prior to the pandemic. This place has become a money machine with terrible service and max cost. We have trusted this business for almost 20 years with ... read more
Business response:
Katie, we are truly sorry to hear you had a negative experience with us. Emergency/urgent cares are the best resource for any furry friend that is not feeling well and needs to be seen sooner than later. Our drop off option is a new additional way to better serve our patients that need to be seen, since we are not able to offer the walk-in option we had in the past. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be... read more
What a joke. The customer service person here is a joke. Youve been saying sorry for over a year but nothing has changed. Talk is cheap! Lol. Customer service on here says that their number one goal is to provide exceptional service. Ha! Nothing has changed. If you read all the reviews, you'll see that they haven't corrected the major problem with the worst front desk!! What's the point of customer service saying sorry, blah blah blah if YOU DONT CORRECT THE PROBLEM?!? They haven't "fixed" the major problem of the RUDES... read more
Business response:
Sumi, we were truly sorry to hear you had negative experiences with us and appreciated when you shared your experiences in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We shared your comments internally and will be working hard to ensure this does not happen again. We are hopeful your new veterinarian will meet your expectations.
Dr. Schwartz, who is no longer with the clinic, was FABULOUS. Today, the service is meh and the calm environment replaced by one of high stress that was anxietal for me. You walk into a room filled with people and animals and a sign that lets you know the place is understaffed. They ask for your patience, but they TAKE YOUR TIME without batting an eyelash. I had to wait over 45 minutes to see Dr. Cano for MAYBE 15 minutes. Had the clinic let me know they were running that far behind, I would have come later. Yet they nonethe... read more
Business response:
Eleanor, we are truly sorry to hear you had a negative experience with us. We aim to provide the highest quality of care to your pet and are saddened that you feel otherwise. Please call us at (310)559-2424 and we'd be happy to discuss your experience further and understand how we can do better next time. Thank you
They use to be amazing. These days all you hear is we don't have time for another 2 months. My cat had an accident. They sent me to hospital and next to urgent care. And both places told me .you need to contact your primary vet. Called overland. There answer was we don't have time. Call around see who can take him. When the poor thing is suffering trom ear pain. What's point of having primary vet. When you actually need them . They tell you go look for someone else to see your pet.
Business response:
Alborz, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
Deterioration of customer service and taken over by money hungry doctors. I've been a customer for over 6 years. My senior dog has ailments that aren't treatable. She is prone to infection and with Dr. Schwartz we went down a rabbit hole costing thousands of dollars to come to the conclusion that she would need cosmetic surgery to correct the root cause. The doctor understood that elective surgery was not an option and would cost me thousands more. So he noted the account that when I saw signs (clear, non-subjective si... read more
Frequently asked questions about Overland Veterinary Clinic
How is Overland Veterinary Clinic rated?
Overland Veterinary Clinic has a 4.1 star rating with 996 reviews.
When is Overland Veterinary Clinic open?
Overland Veterinary Clinic is closed now. It will open at 8:00 a.m.