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Overland Veterinary Clinic
- Veterinarians
- Los Angeles, CA
About this business
Location details
3465 Overland Ave., Los Angeles, CA, 90034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Heinous behavior on behalf of the owner Dr. Schwartz and the office manager. [Side note: it took me a long time to write this review because, let's face it, we're all too busy to write thoughtful reviews. Though, I appreciate those who do. But every time I pass this practice my gut pushes me to complete this so that others can be more aware. I like to experience things for myself, more than hearsay, but if I were aware of the grotesque business practices witnessed -- I wouldn't have been there to have had this experience in... read more
Business response:
Lindsey, we are truly sorry to hear you had a negative experience with us. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously.
If I could give them a zero star I would. Took my dog in at 7:30am, I had someone on call to pick him up after they finished with him during The day and I never received a call, so when I got there after 5pm receptionist said they didn't know my dog was there. Doctor never saw him after being there almost 12 hours. The doctor was unaware that I had previously brought my dog in and a stool sample was already provided w/ results. This office doesn't communicate within each other. They are very rude at the desk. I understand th... read more
Business response:
Alberto, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. As a drop off appointment, we cannot always predict the wait-time. Emergency cases also take priority at times and do cause inevitable delays. We try to communicate our wait times to the best of our ability and staffing levels. We appreciate you taking the time to reach out and are always open to feedback and suggestions.
Spent 25 minutes waiting on hold just to be told that they have no appointments for 2 weeks, very unprofessional!
These people don't care about your animal, all they care about is turning and burning! Money baby. That's it! The doctors are too busy to see your animal so they are quick to prescribe medd with limited information. Take your pets to VCA on Sepulveda. Our dog suffered for a long time and all they did was push us off and prescribe more meds. We went to VCA and ...problem solved!
Business response:
Tony, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, if possible, so please don't hesitate to voice your concerns to your veterinarian. We aim to provide you with the information and educational resources to make the most informed decision for your pet.
Louis Schwartz refuses to communicate with pet owners. His office is like a call center. I waited several months to get my dog seen by Dr. Schwartz. After seeing my dog briefly last week, he refuses to call me back, refuses to respond to courteous emails requesting communication. The office refuses to respond to multiple courteous emails requesting my dog's medical records, including any test results. (This is important for my dog's care at another facility that is willing and able to provide medical care for my dog.) Today... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this re view is posted from though, so we kindly ask that you give us a call at your convenience.
Was gonna be a new client, since I got a referral to here. Unfortunately, I just called and was asked if I'm checking in or something else. I said I'd like to make an appointment, then the lady put me on a hold. I was on a hold for 5 minutes, then she answers again and asks the same question and puts me on a hold AGAIN! Like sooo messed up!!! You guys lost a new client, this was so unprofessional, and I definitely won't recommend your clinic to anyone.
You totally missed the point. Your callous Receptionist did not even attempt to help me or guide me or tell me where to go. She was callous and rude. It was a rescue dog. I run an animal rescue. Your clinic is a sad excuse for compassion.
Business response:
Hello- I would like to start by saying that I take all reviews of my clinic very seriously and we always strive to improve and do better. When you called the clinic yesterday, Sunday, it was a very busy afternoon - the events that you described to the receptionist sounded VERY serious and like they needed immediate medical attention. She was exactly correct in advising you to go to an emergency room and tried to provide the information for the one we recommend but you weren't interested in taking it. Anytime someone call... read more
I love the people here and the vets, but the wait times have been unacceptable. You will wait 50 min past your appointment time to even get seen and then another 50 after to check out. People have to work and have other things to get to. No one should be sitting there for 3 hours when the appointment only took 20 min. There is just no excuse and it has happened so many times to me at this point, I can't justify going there anymore. I had to get a work shift covered last time because I didn't allot 3 hours for a simple heartw... read more
Business response:
Lola, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. As a walk-in clinic we cannot always predict the wait-time. Emergency cases also take priority at times and do cause inevitable delays. We try to communicate our wait times to the best of our ability. We appreciate you taking the time to reach out and are always open to feedback and suggestions.
This place charged me over $800 to spay my kitten. Be sure to request a quote in advance.
Business response:
Keith, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, if possible, so please don't hesitate to voice your concerns to your veterinarian during your next visit. We aim to provide you with the information and educational resources to make the most informed decision for your pet. Please let us know if we can answer any of your questions!
Frequently asked questions about Overland Veterinary Clinic
How is Overland Veterinary Clinic rated?
Overland Veterinary Clinic has a 4.1 star rating with 963 reviews.
When is Overland Veterinary Clinic open?
Overland Veterinary Clinic is closed now. It will open tomorrow at 7:00 a.m.