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Overland Veterinary Clinic
- Veterinarians
- Los Angeles, CA
About this business
Location details
3465 Overland Ave., Los Angeles, CA, 90034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
i am so disappointed that i have to write this review. I have been going to Dr Schwartz for over 40 yrs. WHen he retired recently, he assured me the clinic would run just fine without him. He was unfortunately wrong. I had an appt today to get my indoor only cats vaccines- only because i was told last year that they need the leukemia booster even if they are only indoor. I waited 45 min past my appt time to finally be seen. When i mentioned that to the dr, she said " oh we had emergencies this morning and never caught up". S... read more
Business response:
We apologize for the negative experience you had at our clinic, Denise. We understand your frustration with the wait time and the miscommunication regarding your cats' vaccines. We apologize for any inconvenience caused. We appreciate your loyalty over the years and are sorry to hear that you feel the need to find a new vet. If you have any further questions or concerns, please feel free to reach out to us at (310) 559-2424.
Right off the bat I didn't care for the recorded message. It said that they get back to somebody within 48 hours. If I've got something wrong with my cat, I don't have time to wait 48 hours. Then when I did get a hold of somebody they wouldn't give me a price on fixing my female cat. I had to pay $100 to bring my cat into get an estimate on ,no thank you. so I broke down took my cat in for the $100 exam to get a quote. I need to start listening to my gut because the place was packed. I'll go someplace that I don't have to wo... read more
Business response:
We apologize for any inconvenience you experienced during your visit to Overland Veterinary Clinic. We understand the importance of prompt communication and will strive to improve our response time. Regarding the pricing, we apologize for any confusion and will work on providing clearer information upfront. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future. For any further concerns, please feel free to reach us at (310) 559-2424.
I'm trying to figure out if overland veterinary is still in business? They "closed temporarily" months ago and there's no word about when they will reopen on their website? Our dog needs some services so I guess we need to find another vet, not sure how I can access our dogs medical records? We were happy with this vet but since dr Schwartz retired, the service has deteriorated.
Business response:
At Overland Veterinary Clinic, we value your feedback. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from. Our clinic is still closed due to the flood and water damaged back in March. Please text 424.326.1997 or e-mail contact@overlandvetclinic for your pet's medical records or for any kind of assistance.
My dog came in after being attacked by an unleashed dog. I really needed them to check his mouth out as my dog lost two teeth on impact. The vet tech barely made any effort to check his mouth, and after two minutes with my dog he sent us to the front desk for a dental surgery quote...I paid $95 for a $4.5k dental quote. I took my dog to another vet and paid $200 for 5 extractions that included a dental cleaning. They also noticed my dogs heartbeat was irregular and put him on medication for that. The medication cost? $20 m... read more
Business response:
Hi Regina, we’re disappointed to hear that you had a negative experience at our hospital back in February. Our veterinary care team follows set procedures for evaluating and diagnosing conditions. We take your feedback seriously and will be discussing with our team.
I started taking my cats to Overland in August 2021. In the beginning the doctors were great! I was so happy with the service provided by all of the vets. The receptionists were subpar and most of the time pretty rude but my partner and I decided that the staff being rude wasn't going to deter us from great doctors! Fast forward to today, I took my youngest cat in (8 months old) because he's been having a cough/wheezing/shaking his head. Once I got into the exam room they told me the doctor wouldn't be performing the exam in... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from, so we kindly ask that you text us at your convenience.
Gone are the days that vets actually care about animals, it seems. And Overland has joined the ranks. Pets are now a commodity to the highest bidder. This place provides absolutely no follow up, no diagnosis, and shockingly, rude receptionists. The doctor dispensed medication before getting lab work back. I basically spent $1000 to get a poorly done nail trim. Thanks, Overland!
Business response:
Michelle we’re sorry to hear that you had a negative experience with us. We strive to offer exceptional customer service and care . We have shared your feedback with our team to improve our customer service.
Performed unnecessary exams without my permission. Ultra sound. Doctor did not know the difference between an empty stomach and a swallowed object in my cat. It was an empty stomach. Charged over $2000 when All I wanted was to remove loose bowel movement from my cat's hind fur.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
I was a faithful client of Overland for the last 9 years with my cat. I will no longer be going back after the treatment yesterday. I had no idea the place had been sold, or become a machine to suck money out of people who want the best for their pets with scare tactics designed to charge for X-rays, CT Scans etc. I went in for cat vomiting and excessive meowing and could feel like there was a hustle on about 10 minutes in when the only solution after checking the cat's heartbeat was to offer a $340 x-ray, followed by ultra... read more
Always upselling and poor administrative staff. I would make an appointment with a specific doctor well in advance and when I arrived they would switch it to a new unknown doctor and blame it on me even though I had the confirmation that I had made the appointment correctly. Dubious indeed.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Frequently asked questions about Overland Veterinary Clinic
How is Overland Veterinary Clinic rated?
Overland Veterinary Clinic has a 4.1 star rating with 962 reviews.
When is Overland Veterinary Clinic open?
Overland Veterinary Clinic is closed now. It will open tomorrow at 7:00 a.m.