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Palmetto Solar
- Solar Installation
- Charlotte, NC
About this business
At Palmetto, it’s our mission to be the world’s largest clean energy and social-impact company. We’ve built a talented team dedicated to helping people go solar, combining renewable energy with consumer technology to lead the world towards a clean energy future. In the US, we recognized a need for an approachable, reliable consumer brand to scale the deployment of solar energy across the country. Our expansion has focused on building a brand that people trust to bring into their homes and businesses. We believe that acces... read more
Location details
1616 Camden Rd, Ste 300, Charlotte, NC, 28203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We purchased I new build home and it has been 4 months and we still don't have solar hooked up yet. I just don't know why it takes so long. I got a notice from Edison that said we were good to go so I called in and its another month before a tech can come out and turn it on. Also we were NOT given a choice of companies by the builder we only had one choice.
Business response:
Greg, Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Thank you for signing up, your account (App) is now set up to monitor your solar progress. You will use this to monitor your production as well. At this time, our Quality Control Team are reviewing your project details that were submitted by the team fulfilling your project, Complete Solar. If anything is needed to get your system... read more
I had a question about the panel cleaning service. The agent provided how to request the service and explained the process.
Business response:
Thanks so much for your review. Is there anything we could have done differently to drive a 5 star experience for you? We take great pride in our customer reviews, and would love to know how we can improve or get a 5 star review from you.. We are thrilled that you are producing your own clean energy and look forward to calling you a customer for many years to come! If you have any friends or family that we can provide the same experience to, please let us know!
Palmetto Solar has been a great provider and excelled with customer service
Business response:
Thanks so much for your kind words. We are thrilled that you are producing your own clean energy and look forward to calling you a customer for many years to come! If you have any friends or family that we can provide the same experience to, please let us know!
They were great to work with the panels was quickly to get set up and no problems so far it was great to work with
Business response:
Thanks so much for your kind words. We are thrilled that you are producing your own clean energy and look forward to calling you a customer for many years to come! If you have any friends or family that we can provide the same experience to, please let us know!
There was some lag time between instillation and actual production so the first winter my electric company had to charge me more than I was expecting. Since I now have over a year of production my electric bill has maintained a monthly cost of $15. Last spring I had an issue where my app wasn't working and it took several weeks to get that diagnosed and repaired. I continued to produce solar energy but I was unable to monitor it. After several emails and phone calls that was finally resolved. I am very satisfied with the pro... read more
Business response:
Thanks so much for your review. We apologize for the difficulty in reaching folks. My email is nathan.healy@palmetto.com if you have further issues getting in contact, I'd be happy to escalate those to the right folks. If there is anything we can do differently to drive a 5 star experience from you, please let us know. Hopefully you continue to enjoy your solar production, and thank you for choosing cheaper, clean, energy!
Install was done timely and the equipment works great. Loving the low energy cost if any at all during the summer.
Business response:
Thanks so much for your kind words. We are thrilled that you are producing your own clean energy and look forward to calling you a customer for many years to come! If you have any friends or family that we can provide the same experience to, please let us know!
From about May to November I have no electric bill. Which is amazing. Yes I still have solar panel payments but it is way less than the electric bill. I love the app you can see how many kw s you are making and can compare to day before. By days, weeks and/or months.
Business response:
Thanks so much for your kind words. We are thrilled that you are producing your own clean energy and look forward to calling you a customer for many years to come! If you have any friends or family that we can provide the same experience to, please let us know!
The evaluation was done in a courteous and thorough manner. The process was efficient and quick. We were alerted to the timing of the process each step of the way. Installation was quick and thorough. All of our questions were answered in a timely and courteous manner. The system looks great. We are very pleased with the outcome.
Business response:
Thanks so much for your kind words. We are thrilled that you are producing your own clean energy and look forward to calling you a customer for many years to come! If you have any friends or family that we can provide the same experience to, please let us know!
Efficient, knowledgeable technicians.
Business response:
Thanks so much for your kind words. We are thrilled that you are producing your own clean energy and look forward to calling you a customer for many years to come! If you have any friends or family that we can provide the same experience to, please let us know!
Frequently asked questions about Palmetto Solar
How is Palmetto Solar rated?
Palmetto Solar has a 4.9 star rating with 2,403 reviews.
When is Palmetto Solar open?
Palmetto Solar is closed now. It will open at 8:00 a.m.