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Palmetto Solar
- Solar Installation
- Charlotte, NC
About this business
At Palmetto, it’s our mission to be the world’s largest clean energy and social-impact company. We’ve built a talented team dedicated to helping people go solar, combining renewable energy with consumer technology to lead the world towards a clean energy future. In the US, we recognized a need for an approachable, reliable consumer brand to scale the deployment of solar energy across the country. Our expansion has focused on building a brand that people trust to bring into their homes and businesses. We believe that acces... read more
Location details
1616 Camden Rd, Ste 300, Charlotte, NC, 28203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My overall experience with Palmetto has been easy and they are very responsive. I have had a great experience with them.
Business response:
Thanks so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you as part of the Palmetto family and wish you decades of sunny days!
My inverter went bad after only 3 years and Palmetto was very quick in setting up with Sunnova and Solar Edge in getting the repair done. My reimbursement for the outage was handled within 24 hours using the email support through their app. Nothing but a pleasant experience from consultation and installation with Jesse through the recent repairs that were done.
Business response:
Thanks so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you as part of the Palmetto family and wish you decades of sunny days!
All questions were answered by Palmetto. Good company and they have a good support. Install was quickly and clean. Actually I’m happy with my solar.
Business response:
Thanks so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you as part of the Palmetto family and wish you decades of sunny days!
It was not what I expected
Business response:
Mr. Vantassel, We set a high expectation for ourselves and we are sorry to hear that standard was not met in your interaction with us. It looks like you showed interest in pursuing a battery, can you elaborate on what was "not what you expected" so we can improve in the future? Thanks,
Kathleen was wonderful and very responsive and helpful. She print screened my unit and emailed it to me so I could forward to the company locally doing the repairs.
Business response:
Thanks so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you as part of the Palmetto family and wish you decades of sunny days!
The rep knew the answers and answered them completely. Very little time wasted on yhe exchange.
Business response:
Thanks so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you as part of the Palmetto family and wish you decades of sunny days!
Dan DeVito was very knowledgeable and helpful in providing alternatives for a solar system with battery backup. He was generous with his time and seemed genuinely committed to providing a service and designing a system that would work for us. We ultimately decided against going forward at this time for personal reasons. But we appreciated his assistance in coming to this decision. Sam at Energy Sage was also very helpful.
Business response:
Thanks so much for your kind words. We hate to hear that we were unable to assist you in moving forward with a clean energy future at your current residence but please keep us in mind should you decide to make the switch in the future!
Very good and efficient communication with palmetto customer service. Every time I have a question regarding my production or any concern, they have always responded quick and detailed. Thanks for making it easier and smooth.
Business response:
Thanks so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you as part of the Palmetto family and wish you decades of sunny days!
Great example of doing it right! When we were researching the option to go solar, we seemed to get more confused each day. Then, after attempts to "talk" to others and getting recordings, we found Palmetto Solar and Cole Roberts. He walked me through the basic information and we set up a Zoom call the next day so my wife could see what it was about. Before the call she saw my excitement but tried to downplay it til she saw it for herself (think folded arms and poker face). Needless to say, the Zoom meeting went very well. C... read more
Business response:
Thanks so much for your kind words. We are thrilled that you made the switch to clean energy and look forward to calling you a customer for many years to come! If you have any friends or family that we can provide the same experience to, please let us know!
Frequently asked questions about Palmetto Solar
How is Palmetto Solar rated?
Palmetto Solar has a 4.9 star rating with 2,403 reviews.
When is Palmetto Solar open?
Palmetto Solar is closed now. It will open tomorrow at 8:00 a.m.