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Palmetto Solar
- Solar Installation
- Charlotte, NC
About this business
At Palmetto, it’s our mission to be the world’s largest clean energy and social-impact company. We’ve built a talented team dedicated to helping people go solar, combining renewable energy with consumer technology to lead the world towards a clean energy future. In the US, we recognized a need for an approachable, reliable consumer brand to scale the deployment of solar energy across the country. Our expansion has focused on building a brand that people trust to bring into their homes and businesses. We believe that acces... read more
Location details
1616 Camden Rd, Ste 300, Charlotte, NC, 28203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Really good customer service - no issues
Although it would be better if they had 100% text line, they respond pretty quickly to emails and the online chat worked, with only up to a five minute, wait between texts. They are able to transfer the warrantees on the solar panels and they do reply to every email.
I had a service notification and received help through the app.
My dashboard was not working and I could not see my stats. A brief (and not inaccurate) chat with their AI bot---which did helpfully ask if I would like a person---led to someone who could take my request. Once the request was made, the action was fast and accurate. My dashboard was fixed and functioning within an hour.
I worked with Palmetto Solar to install solar on the roof of our home. They were responsive, clear, kind and helpful throughout the process. I would happily work with them again!
The entire job was accomplished without any issues and on-time. No complaints.
My husband and I are excited about the opportunity to add solar panels to our home to help offset the cost of electricity in sunny Arizona. We are still in the review process but we have received excellent help from Juan Moreno in helping us to understand the programs in our area and the ways that tapping into solar energy could benefit us now and over time. We were very impressed with Juan. His professionalism, his passion, his knowledge were all top notch. We were grateful for the connection he made and the information he ... read more
I chatted about the lights on my inverters. He was very responsive and helped set up contact with the service techs.
The chat with Jose that was a great He responded all my questions
Frequently asked questions about Palmetto Solar
How is Palmetto Solar rated?
Palmetto Solar has a 4.1 star rating with 3,572 reviews.
When is Palmetto Solar open?
Palmetto Solar is open now. It will close at 8:00 p.m.