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Pekin Insurance
- Insurance
- Pekin, IL
About this business
Location details
2505 Court St, Pekin, IL, 61558, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They have been horrible to deal with. Paid several months ahead on my 6 policies early last month and the months prior. After several calls they finally updated them today. still not right but I'm tired of dealing with them. Going insurance shopping this week and they can refund my money.
Pekin is a complete joke. The office in Pekin, Illinois, lacks communication and professionalism. Please don’t waste your time or money with this company.
Terrible communication and hard to work with.
Business response:
Hi Michael. We're sorry you received less than expected service from us. If you'll give us more context (such as, is this related to a claim, policy change, etc.) we will check into it further. Please provide us with a claim or policy number so we can do some investigating. Thanks!
I have never been so mistreated by a company as I was by this one. I have had insurance with them for 7 years, 1 accident in that time. I have been screamed at by employees for having my truck towed to the wrong place, a place I was told to have it towed by the 800 number customer service. Now I had a "wonderful" woman, very nasty talked over me and did not listen. I was trying to understand why they canceled my policy. She informed me that I was terminated because I gave them incorrect checking account information so I... read more
What insurance company does Not write a policy for a business with 0 claims, NO late payments, and easy $??? Pekin Insurance of course. I called to try and understand the reasoning behind it, and was treated horribly, and then, the ‘wonderful’ woman I was talking to hung up on me. GREAT Customer Service 👎🏼 From the looks of the previous policy holders down below, this horrible company might be on its way out. Pekin, if you don’t see a pattern in the reviews below, you’re Blind.
I was hit by someone insured by pekin. . The adjuster never returns my calls, today 9 days later I finally spoke to her for the first time. She lied and said she called me and left me a voicemail ( that never happened) tried to manipulate me into taking only 50 percent half payment for my vehicles damages or else it’s going to take a long time. She keeps trying to convince me to file with my insurance company. She said she requested the police report to confirm that it’s the insured fault but I’ve spoken with records last we... read more
Business response:
Ayla, we understand our Claim team has been in direct contact with you within the last 24-hours. Hopefully, we can get this resolved to your satisfaction very soon. Thanks for contacting us.
They canceled one of my multiple policies during covid shutdown in June, then sent me an overpayment refund in November. Attempted to reinstate the policy and pay a year in advance and was turned down. So much for keeping my business and money local. Will make sure I let everyone know how unprofessional this local insurance company is. I do not recommend Pekin insurance for any of your needs.
Definitely don’t like dealing with this insurance company. I was involved in a rear end collision and the person at fault uses Pekin Insurance. The adjuster that was assigned to my claim never returns my calls and isn’t addressing my concerns. The repairs were done because Pekin is working with the body shop but my car does not look the same as before my accident. The after market parts don’t fit correctly and the body shop says that sometimes happens but the insurance only paid for after market parts. So I’m stuck with a re... read more
Business response:
Hi Kerri. According to our Claim Department, our adjuster agreed the repairs were not acceptable and is working with the body shop to obtain new aftermarket parts to fix your car properly. We apologize for the inconvenience. Thanks.
My car was hit by their insured. Took the estimator a week to approve the supplemental damages, collision center was done with the repairs in about a day besides one back ordered part which was completed Friday. Have received the most ridiculous run around trying to get them to send a screenshot of payment to collision center so they can release my car going on 4 days now. Absolutely atrocious work ethic, communication, and follow through from start to finish, whenever that will be.
Business response:
Hi Ashley. We will be happy to look into this a little further to see what went wrong. Can you provide us with a Claim Number? Thanks!
Frequently asked questions about Pekin Insurance
How is Pekin Insurance rated?
Pekin Insurance has a 2.8 star rating with 772 reviews.
When is Pekin Insurance open?
Pekin Insurance is closed now. It will open at 8:00 a.m.