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Pekin Insurance
- Insurance
- Pekin, IL
About this business
Location details
2505 Court St, Pekin, IL, 61558, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was hit by someone insured by pekin. . The adjuster never returns my calls, today 9 days later I finally spoke to her for the first time. She lied and said she called me and left me a voicemail ( that never happened) tried to manipulate me into taking only 50 percent half payment for my vehicles damages or else it’s going to take a long time. She keeps trying to convince me to file with my insurance company. She said she requested the police report to confirm that it’s the insured fault but I’ve spoken with records last we... read more
Business response:
Ayla, we understand our Claim team has been in direct contact with you within the last 24-hours. Hopefully, we can get this resolved to your satisfaction very soon. Thanks for contacting us.
They canceled one of my multiple policies during covid shutdown in June, then sent me an overpayment refund in November. Attempted to reinstate the policy and pay a year in advance and was turned down. So much for keeping my business and money local. Will make sure I let everyone know how unprofessional this local insurance company is. I do not recommend Pekin insurance for any of your needs.
Definitely don’t like dealing with this insurance company. I was involved in a rear end collision and the person at fault uses Pekin Insurance. The adjuster that was assigned to my claim never returns my calls and isn’t addressing my concerns. The repairs were done because Pekin is working with the body shop but my car does not look the same as before my accident. The after market parts don’t fit correctly and the body shop says that sometimes happens but the insurance only paid for after market parts. So I’m stuck with a re... read more
Business response:
Hi Kerri. According to our Claim Department, our adjuster agreed the repairs were not acceptable and is working with the body shop to obtain new aftermarket parts to fix your car properly. We apologize for the inconvenience. Thanks.
My car was hit by their insured. Took the estimator a week to approve the supplemental damages, collision center was done with the repairs in about a day besides one back ordered part which was completed Friday. Have received the most ridiculous run around trying to get them to send a screenshot of payment to collision center so they can release my car going on 4 days now. Absolutely atrocious work ethic, communication, and follow through from start to finish, whenever that will be.
Business response:
Hi Ashley. We will be happy to look into this a little further to see what went wrong. Can you provide us with a Claim Number? Thanks!
Rach l todd works at pekin insurance her husband is all over internet porn sleeping with their real kid what kind of people work their this is creepy
They totaled out our vehicle after my husband hit a deer. Thats fine. Said they mailed out a check on the 23rd come to find out didnt mail it out til Monday which means we lost at least a day or 2 of shipping to get out check. They were sure to get the totaled vehicle, but couldn't even send out a check ASAP? now I'm without a vehicle and no check. Which feels so wrong. OH and for some reason they don't feel like they need to have a tracking # on a $5,000+ check. SO no way of tracking it. How is direct deposit not a thing? I... read more
Business response:
Hey Maria! We very much understand how this would be frustrating. If you want, you can message us a claim number tied to the claim, and we can send this up our Claims team.
I filed a claim in April and continue to get the runaround from this joke of an insurance company. After multiple requests for management name, I was sent to Bob Keegan. It’s been a week since I emailed him. No response. Don’t waste your money. Hope they’re ready for a lawsuit because I’m over it I will also be reporting the company to the NAIC. The disrespect and abuse of your so-called customers is out of line and needs to end. I am going to do everything in my power to make sure this never happens to anyone again. You sho... read more
Business response:
Hello Michelle – we apologize for the delay. We reached out to Bob. He let us know that he sent you an email this morning and is working on your claim. He will be back in contact with you soon to get everything resolved.
Not a good insurance company. There are hundreds you can get insurance through, and Pekin may be one of the worst. A family member had a devastating fire and Pekin Insurance did everything they could to fight the claim. They did a great job taking the premium for many years, but the horrible customer service, and lack of interest in what happened to long-term customers was disgusting and not what anyone should have to go through. If you choose to be a Pekin customer, hopefully you have a better attorney than you do ins... read more
I have been trying to reach our adjuster since the end of June with no luck. I have spoke with Customer Service at Pekin and they have supposedly sent emails to him on my behalf. I have called him directly, emailed him and sent text messages still no reply. I will most definitely be looking for new home owners insurance.
Business response:
Hello Becky - we can understand the frustration you are going through and want to help. You are welcome to message us with your claim number, and we can send this up to our Claims team.
Frequently asked questions about Pekin Insurance
How is Pekin Insurance rated?
Pekin Insurance has a 2.8 star rating with 793 reviews.
When is Pekin Insurance open?
Pekin Insurance is closed now. It will open on Monday at 8:00 a.m.