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Pekin Insurance
- Insurance
- Pekin, IL
About this business
Location details
2505 Court St, Pekin, IL, 61558, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If you could actually get ahold of anyone they probably wouldn't be that bad
Business response:
Hi Shelby. We're sorry you had trouble reaching us. If there is a specific issue you still need help with, feel free to send us a private message. A claim number, along with a phone number where you can be reached, would also be helpful. Or call our 24-hour Claim Call Center at: 1-888-PEKIN-11 (735-4611). Thanks.
If you could actually get ahold of anyone they probably wouldn't be that bad
A family friends car was vandalized, despite the fact that she has been a Pelion customer for years, and never had a claim, the great people at Pekin are claiming that the damage is from two separate incidents and forcing her to pay two separate $500 deductibles. I do not recommend a company that is so obviously trying to take advantage of a customer.
Business response:
We're sorry your friend isn't happy with our claim service, Sylvia. We would be happy to look into the situation for her if she would send us a private message with her claim number or contact us directly at 800-322-0160.
A family friends car was vandalized, despite the fact that she has been a Pelion customer for years, and never had a claim, the great people at Pekin are claiming that the damage is from two separate incidents and forcing her to pay two separate $500 deductibles. I do not recommend a company that is so obviously trying to take advantage of a customer.
I was in a vehicle accident that totaled my car back on November 4th. At first, everything was handled well and speedily. Unfortunately, there came a time in mid to late November where I had not heard from my adjuster, and receiving communication back from my adjuster was few and far between. I ended up having to spend my Thanksgivings bing holiday gathering all kinds of paper work to send to my loan company and to my GAP insurance company because my adjuster had basically vanished and stopped responding to my communication ... read more
Business response:
We apologize for the delay in processing your claim, Meghan. If you would send us a claim number in a private message, we would be happy to look into the situation for you.
I was in a vehicle accident that totaled my car back on November 4th. At first, everything was handled well and speedily. Unfortunately, there came a time in mid to late November where I had not heard from my adjuster, and receiving communication back from my adjuster was few and far between. I ended up having to spend my Thanksgivings bing holiday gathering all kinds of paper work to send to my loan company and to my GAP insurance company because my adjuster had basically vanished and stopped responding to my communication ... read more
I recently cancelled a commercial auto policy due to the extreme rudeness and incompetence of customer service. I was on the phone today 12/5/16 with customer service. Agent asked me for my policy number that I didn't know. Took 10 minutes for her to find a policy I have had for 2 years. When I said this was exactly why I was cancelling she said " why, because you don't know your policy number?" Unbelievably rude and unprofessional. I will never do business again with Pekin and will provide as much negative feedback to every... read more
Blame Facebook ads for showing irrelevant posts to people.
Our vehicle was hit by a driver insured by Pekin. We took the car to the body shop to be fixed and was provided a loaner vehicle so that we wouldn't be without a car. Our car is now completed and it's time to take the loaner back however we will be unable to leave with our personal vehicle due the adjustor from Pekin working on the case has not sent out payment to the body shop for the loaner. The adjustor is also not responding to myself or the body shop regarding the payment so here we sit without our vehicle. So we are be... read more
Business response:
We apologize for the delay in processing your claim, Elizabeth. If you would send us your claim number in a private message, we would be happy to look into your situation.
Frequently asked questions about Pekin Insurance
How is Pekin Insurance rated?
Pekin Insurance has a 2.8 star rating with 772 reviews.
When is Pekin Insurance open?
Pekin Insurance is closed now. It will open at 8:00 a.m.