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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience with our PennyMac Refinance Mortgage was a very good experience because my husband and I felt that we were treated fairly and respectfully as we conducted every step of our business. I was especially pleased with the help we were given when we had questions and concerns about the process of signing the eforms or the loan officer getting back to us in a prompt manner. Every person we came in contact with gave us good and respectful customer service.
Everything went smooth and happened just as I was told from the beginning. Everyone was very professional and knowledgeable. Would highly recommend PennyMac for refinancing!
Everything just seemed easy with the help of the Mac team all questions were answered promptly and steps were guided.all in all great experience highly recommend 👍🏽
The process was clearly explained from start to finish. Communication was great. We received a weekly call giving us a status update and asking if we had any questions. Everything progressed and was finished just as we were told it would be. Great Job!
Great
My loaned closed very smoothly and quickly.
I had a great experience refinancing my home loan with PennyMac. They walked me through the entire process, provided options, and answered all my questions before making any final decision. I would definitely recommend to my family and friends.
The information was explained extremely well to me. I did get the call backs and everything was reviewed with me patiently. There is so much going on now with COVID-19. Penn Mac made refinancing possible and shift. I got a lower interest rate and saved thousands of dollars. Thank you for a great experience!
The process was fine, but communication was poor. There were times I could not reach an agent, and I would leave voicemails and emails, but would not hear back. Fortunately, I was able to do most of the necessary things online, but it would have been nice to speak to a person instead of only having communication through infrequent emails (or emails promising to be in touch within a week, but never actually getting in touch with me).
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,385 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.