PENNYMAC

JOHN P. 

on Birdeye

5 years ago

We did not like the lag time between communications with our loan processor. The fact you have to leave messages and wait for returned calls is not practical. I feel that it is essential to have real-time communication from start to finish. For example we were never told to turn off the automatic payment service on the previous mortgage, subsequently, my first of the month payment for the previous loan processed just a few days before closing. It was corrected and we closed on schedule. 

Joshua G. 

on Birdeye

5 years ago

Very well spoken and formative individuals. It was an easy and stress free experience. 

GEORGE T. 

on Birdeye

5 years ago

Everyone at PennyMac was very professional, friendly and Knowledgeable. 

OPEYEMI A. 

on Birdeye

5 years ago

Elizabeth and her team were always reaching out to let me know how the process for the loan was panning out. Great team 👍👍👍👍 thanks. 

Publio C. 

on Birdeye

5 years ago

Good job. 

ERNEST T. 

on Birdeye

5 years ago

The loan process was taking a bit long on the Mac page and when I called Shalom found out why and everything went smoothly from there. I would call and she would either answer or call back right away. I am very pleased 

Dan D. 

on Birdeye

5 years ago

All was well till the end Payment much higher to to wrong information about taxes. Now we have to correct. Way to high for this county and per lawyer 

Stefan S. 

on Birdeye

5 years ago

The loan officer’s communication was non existent. He told us to expect an experience that was not provided. We were grateful for Mario as a contact. He was responsive, patient, and kind. It seemed like what he saw and what we saw on the portal was very different and that was frustrating. We learned not to look at the portal at all. Closing took 8 weeks (PennyMac to PennyMac loan) and the CDs were inaccurate. 

Matthew M. 

on Birdeye

5 years ago

Great experience. Customer service was straight forward and helping.