PENNYMAC

WELLINTHON M. 

on Birdeye

5 years ago

I usually do not complete these types of surveys; however, my refinancing process was very unpleasant. Things started well; however, there was a mistake made on my original Closing Disclosure. The original closing date was moved, but little communication was taking place. I had to continuously reach out to Ms. Arnold for updates and clarification. She needs more training on phone etiquette and the loan application process. I am happy with the final outcome, but not with the process. 

Stefan S. 

on Birdeye

5 years ago

The loan officer’s communication was non existent. He told us to expect an experience that was not provided. We were grateful for Mario as a contact. He was responsive, patient, and kind. It seemed like what he saw and what we saw on the portal was very different and that was frustrating. We learned not to look at the portal at all. Closing took 8 weeks (PennyMac to PennyMac loan) and the CDs were inaccurate. 

Matthew M. 

on Birdeye

5 years ago

Great experience. Customer service was straight forward and helping. 

Gary O. 

on Birdeye

5 years ago

Diligent, communicative, professional! 

Michael B. 

on Birdeye

5 years ago

Great experience..Thank you for the approval 

HOWARD S. 

on Birdeye

5 years ago

The process took months longer than expected. Jennifer was good, but could have communicated more offer without us having to send repeated messages so we did not feel “out of the loop” as much as we did. 

Irving Brown J. 

on Birdeye

5 years ago

processing time was great. 

Ronald H. 

on Birdeye

5 years ago

For the most part, we were kept apprised of all actions needed to complete the refi process. Once the paperwork was finalized by the title company, everything went smoothly. 

LARRY T. 

on Birdeye

5 years ago

great job by everyone .