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PENNYMAC

4.5

About this business

Location details

251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.53,386 reviews
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ANDREW F.'s profile image
ANDREW F. 
5 years ago

A very positive experience from beginning to completion. I highly recommend Pennymac to all my family & friends. An xlnt mtg. company. 

RALPH M.'s profile image
RALPH M. 
5 years ago

Penney Mac did a great job we got a little nervous before we closed on some issues but both Xavier & RyanTang were awesome. It was nice to have the notary come to us since my husband is not well & we appreciated the smooth closing. 

MICHELLE P.'s profile image
MICHELLE P. 
5 years ago

Our experience was quick and easy. They kept us informed and update least once a week on status. 

CLAUDIA R.'s profile image
CLAUDIA R. 
5 years ago

Worst experience we have ever dealt with. 

CARSON C.'s profile image
CARSON C. 
5 years ago

Great experience! Easy and efficient... 

WELLINTHON M.'s profile image
WELLINTHON M. 
5 years ago

I usually do not complete these types of surveys; however, my refinancing process was very unpleasant. Things started well; however, there was a mistake made on my original Closing Disclosure. The original closing date was moved, but little communication was taking place. I had to continuously reach out to Ms. Arnold for updates and clarification. She needs more training on phone etiquette and the loan application process. I am happy with the final outcome, but not with the process. 

Gary O.'s profile image
Gary O. 
5 years ago

Diligent, communicative, professional! 

Michael B.'s profile image
Michael B. 
5 years ago

Great experience..Thank you for the approval 

HOWARD S.'s profile image
HOWARD S. 
5 years ago

The process took months longer than expected. Jennifer was good, but could have communicated more offer without us having to send repeated messages so we did not feel “out of the loop” as much as we did. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 3,386 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.