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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I expressed my communication preferences, (time of day for calls/texts), and was called outside that scope. When i returned the calls I was told, "we followed up with emails"
The original call with Travis was amazing and he was extremely helpful. Once Mario was assigned for the process it was easy going.
The only thing confusing to me was that different people were contacting me, and at one point I even wondered if I should be talking to that person.. Maybe 6 different people contacted me. Suggestions that I would make are: 1. List the people up front who will be communicating with me. 2. With veryone using cell phones out of the office, caller ID doesn’t identify the person calling as PennyMac. I’m sure I ignored a couple calls because I thought they were political calls. Out of my area code.
I had the simplest and most accurate refinance with PennyMac ( XAVIER) was great he sent weekly information by email and he also called when needed. The process at in home Garage with ( Martin) was also a wonderful process he was very helpful in finalizing my new loan. Thanks for the wonderful and stress free process.
My experience was great overall. With being a first time home owner and going through my first refinance process they communicated everything professionally and made sure I understood what to expect along the process. They really made it a painless process and I would recommend Pennymac to anyone that is in search of buying or refinancing. Its very nice to call and get a hold of a person rather trying to navigate an animated phonecall.
I was impressed with the ease of the process and how personable the PennyMac representives are.
Good communication and great service. Xavier was professional and polite.
They were clear about the material they wanted from us and did what they promised
The county name was spelled wrong on the closing documents. It was nice to have the notary come to the house; however, some documents were a bit confusing and he couldn't offer any information or real explanation (not his role). It would have been nice if we could have Zoomed or Google Met in a Penny Mac rep to answer those questions.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,385 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.