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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was expecting a 2 month delay on my first payment. The document from the notary came a week after I was scheduled without any call or explanation. I call your offitto ask about that and never got a call back.
Everything went smooth and as expected. The total closing cost was a little surprising..
Had to provide multiple documents twice. From one point I told them acknowledge receipt of everything I sent them. I didn't think I could provide a bank statement showing earnest money withdraw so I said I could get a signed memo from the bank. Was told that should work, however I was able to get statement but still asked for the memo that I recommended. Lastly, I changed my insurance about 3 weeks prior to closing and let them know, they never gave to title Co and closing docs were wrong.
I appreciate Xavier always responding whenever I called with questions. He always returned my calls promptly.
The biggest issue is we uploaded documents numerous times but kept getting the same requests. This back and forth ended up causing the original closing date to get pushed out even though we called and emailed multiple times. We ended up calling the loan officer who escalated it. After that things moved ahead smoothly.
Quick and easy. Very good experience. Glad to see they’re still good customer service.
It was great help and the whole process was very smooth! Good to work with such amazing team!
My only reasons for not providing a perfect score was that early on in the process I had to provide documentation several times. And, if I had not been so aware of the process, there could have been inappropriate charges on the closing statement. I had to actually call the Veterans Administration to have records made available to PennyMac to validate my exemption from a funding fee.
So fast with a minimum of documents.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,385 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.