This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was pleased with the service I received with all of those that helped us through the refinance loan process. Efficient, helpful, courteous, and prompt assistance through the whole process.
.
Each person I dealt with was very helpful and explained things thoroughly. They were polite and professional. The whole refi went smoothly and both I and my husband are very happy with the result.
Everyone especially Juan was great. Jack was very helpful to assure we did not have to stay in hotel for 3 days with 2 dogs and a cat. Thank you again , great experience and we love our home.... Joyce and Mike Stevenson
The loan process took so long that I had to re send Docs and Bank statements 3 times. The market interest rates dropped during the long process. Pennymac did lower the rate to match market online rates.
As a First Home Buyer, I'm so glad that I've chosen Penny Mac. They make me feel as Family. I recommend PennyMac for all your Mortgage Loan processing and services. I'm so happy with the outcome.
Sarah was a pleasure to work with and made this process so easy.
I had one question during the process that I could never get a clear answer to and eventually just felt that I was being ignored. That question was if the Origination Fee is the same thing as the VA Funding Fee or something different. If the same, then I would expect my service disability rating to influence it. While this seems like it could just be a yes or no answer, I never got that.
Nancy was very hard to work with. She didn’t communicate well and didn’t seem to remember prior conversations. She asked for documents that were not needed several times. She gave the wrong closing cost amount to the title company (like almost $40,000 more than it actually was) which made for a very stressful morning thinking we needed to pay a lot more. The loan process with Penny Mac was smooth until we had to deal with Nancy. It was very frustrating and disappointing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.