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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great job and communication!
Very simple and transparent process. Sarah was a pleasure and answered all questions quickly. Great experience.
Nancy was very hard to work with. She didn’t communicate well and didn’t seem to remember prior conversations. She asked for documents that were not needed several times. She gave the wrong closing cost amount to the title company (like almost $40,000 more than it actually was) which made for a very stressful morning thinking we needed to pay a lot more. The loan process with Penny Mac was smooth until we had to deal with Nancy. It was very frustrating and disappointing.
Happy with experience
The process went nicely.
Most of the process was handled well. My issue was during the signing of the closing documents. One of the documents had a different payment schedule date than what was originally explained to me. I attempted to contact my loan officer via phone and email several times to verify and got no answer. In order to move the process along and not reschedule another notary again I felt compelled to sign a document that I was unsure about and no one from Penny Mac was available to help me.
We had many questions about electronic document processing because it was new to us. We also had a few technical difficulties, but we got helped quickly to solve them. Thank you Elizabeth for your kind help.
Good
Nancy was not going to get loan processed but closing date of November 13. Jack stepped in on November 12 to try to make closing. Underwriter for our loan quit on Thursday. We didn't close on the 13th. On Monday afternoon we found out that we were missing signed documents from relocation company. We were able to get them signed but still couldn't close until Tuesday November 17. The moving company was sitting in front of our new home but couldn't unload. It was very stressful.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,386 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.