PENNYMAC

TAMMIE M. 

on Birdeye

5 years ago

The county name was spelled wrong on the closing documents. It was nice to have the notary come to the house; however, some documents were a bit confusing and he couldn't offer any information or real explanation (not his role). It would have been nice if we could have Zoomed or Google Met in a Penny Mac rep to answer those questions. 

Vicki O. 

on Birdeye

5 years ago

Mario was excellent, but we had a delay when a supervisor did not reply to a question in a timely manner. The rest of the process was smooth. 

JATEVIA J. 

on Birdeye

5 years ago

Better internal communication, better verification of documents before distribution. 

KELVIN S. 

on Birdeye

5 years ago

My refinancing with PennyMac was smooth and clear, I am happy with the new numbers. 

Dana S. 

on Birdeye

5 years ago

It was very informative about the money due and needed to complete the process Bridget was very helpful and replied in a timely manner. It was very effortless to say the less, and the communication was great for up coming papers and letting me know at what stage the process was at. The only mistake was on my part when I forgot to cancel the automatic payment, but customer service was able to help me to cancel it, and Bridget was very helpful in letting me know what would it would be sent back. 

Jeff H. 

on Birdeye

5 years ago

I felt that every step of the refinance process was handled perfectly and I was kept informed along the way. We closed as expected and Mario was extremely helpful throughout the entire process. Thanks Mario and thanks PennyMac! 

FRANK K. 

on Birdeye

5 years ago

First, Mr. Moya was very hard to reach by phone. His name does not appear in the alphabetized menu, so my calls to him went to a Mr. Montoya instead. That was the only name when I spelled out Mr. Moya's last name. That was frustrating. Second, more importantly, you surprised me with a $700+ bill at closing when you stated that I had a little cash back due at closing. That "mistake" was not at all professional. 

BRETT K. 

on Birdeye

5 years ago

Mario was a consummate professional, answering any questions we had with clarity and expediency. I couldn't have asked for a more streamlined and pleasant experience with such a major financial decision. There were a few extenuating circumstances that delayed our signing (our fault) and his patience and understanding helped alleviate any stress we had in ensuring a quick resolution. I cannot not stress enough how happy we were with his service. 

Jayme R. 

on Birdeye

5 years ago

We were walked through the process step by step. Great to work with.