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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was good experience
Excellent customer service, thank you!!
This is our second loan with PennyMac everyone made it very easy and straightforward for us.The interest rate was phenomenal they even beat my credit union. Before or after you shop the internet loan services check in with PennyMac they are great and provide fantastic customer service.
Before asking for documents you requested, check to see if received them first. Many documents were not reviewed when sent and we were scrambling at close once they were. I worked way too hard to pay somebody else. Real estate agent said she had never seen anything like it. Lastly, learn the difference in customer service and customer satisfaction. Big difference.
This loan took months and months to close... we also had to reach out a few times as no one was communicating with us what was going on with the loan
All representatives were very friendly and everything was done in a timely professional manner.
Our loan process was very easy. Everyone involved was friendly, patient and very helpful. If we had questions they were quick to answer them. I would recommend Penny Mac to anyone.
Tough to communicate with everyone working at home because of Covid but only talked to Jennifer once but someone always followed up on any messages I left her.
It was nothing Hermes could have done to make the process better. It was the 5 month process because there was so much volume of loans happening at the same time our loan was being processed. At the time of settling the payoffs our taxes were not paid with the impound money\ but the loan principal was paid down instead. it would have been better if we had been consulted before the money was dispersed.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,385 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.