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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I give Mario and the whole PennyMac team a 5 star rating. Everything was thorough and easy to comprehend. Process was great.
I'm not sure that my lack of enthusiasm with PennyMac's performance during the refi process could have been improved by Hermes "doing a better job". I think he was totally constrained by how backed up the review and approval process was. I was assured that my totally standard refi request should take between 30 and 45 days. It took 3 months and 2 weeks. Almost every week I received an identical letter thanking me for my patience and assuring me that all would be handled the following week.
Sarahi was great to work with. She kept us informed throughout the entire process. The day of closing was a breeze and it was nice to have the notary come to our home.
the only issue of concern was the pennymac's reported policy of not reviewing and evaluating any challenge to the accuracy of the property appraisal.
Had good experience with customer service
Jennifer O. Did a great job, but I’m still disappointed for the these reasons: 1. It is impossible to get communication by email with the Loan processor , by phone is the only way to get answers . 2. It took SO along the process of my refinance and loan ... started on 8-19 and the closing date was 10-24. 3. Nobody informed me the funds will be in separated checks and 1 of them not on my name as payee! I am still dealing with this issue bec I can’t deposit my funds in full
Not clear communication with any parties (Michael or Xavier) Michael started off the process very well, but communication was minimal and if i did not inquire about the state of the loan , i would of not heard back. Xavier communicated, but did not seem to be reading a script every time we spoke, when asked a simple question, as in "when is my first payment?" he could not answer, and went back to his script. Hope this help with the training and development of your staff
The process was very well streamlined with little to no effort on my part. Docs asked for were provided. However there was a miscommunication with the underwriter but was cleard up in short time.
Very pleased with PennyMac! Excellent service!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,385 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.