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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service
I give Mario and the whole PennyMac team a 5 star rating. Everything was thorough and easy to comprehend. Process was great.
A different loan officer, the one I had was horrible.
Sarahi was great to work with. She kept us informed throughout the entire process. The day of closing was a breeze and it was nice to have the notary come to our home.
the only issue of concern was the pennymac's reported policy of not reviewing and evaluating any challenge to the accuracy of the property appraisal.
Had good experience with customer service
Not clear communication with any parties (Michael or Xavier) Michael started off the process very well, but communication was minimal and if i did not inquire about the state of the loan , i would of not heard back. Xavier communicated, but did not seem to be reading a script every time we spoke, when asked a simple question, as in "when is my first payment?" he could not answer, and went back to his script. Hope this help with the training and development of your staff
The process was very well streamlined with little to no effort on my part. Docs asked for were provided. However there was a miscommunication with the underwriter but was cleard up in short time.
Very pleased with PennyMac! Excellent service!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,390 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.