PENNYMAC

Stephanie D. 

on Birdeye

5 years ago

I'm not sure that my lack of enthusiasm with PennyMac's performance during the refi process could have been improved by Hermes "doing a better job". I think he was totally constrained by how backed up the review and approval process was. I was assured that my totally standard refi request should take between 30 and 45 days. It took 3 months and 2 weeks. Almost every week I received an identical letter thanking me for my patience and assuring me that all would be handled the following week. 

Eric E. 

on Birdeye

5 years ago

Everything went well had only one small problem with the taxes for my loan, but that was fixed by the next day. 

Dave B. 

on Birdeye

5 years ago

Awesome team! 

David R. 

on Birdeye

5 years ago

It was ok hard to get a hold of and repeated same info several times 

DIANE M. 

on Birdeye

5 years ago

I was very pleased with Jilani Keller helping me to select the right loan for me . My husband had passed and I really appreciated his help. Susan kept me informed as how things were moving along. Great experience working with Penny Mac. D.Mossberger Gulfport Miss 

QUINTON R. 

on Birdeye

5 years ago

I was helped by William initially, and later by Elizabeth, they where very nice they made the whole process a enjoyable experience. 

STEVEN P. 

on Birdeye

5 years ago

Had a great experience with my refinance! Thanks for all you do! 

EZEQUIEL Galvan G. 

on Birdeye

5 years ago

👍 

JAMES F. 

on Birdeye

5 years ago

I could not be more pleased with the complete interface with the entire team that helped the process of the refi ,the profession attitude and the reasurense that if I had any questions the information was supplied . thanks for such a fantastic experence.