PENNYMAC

MAXWELL Delamater J. 

on Birdeye

5 years ago

Working with Penny Mac has been great. Fast , friendly and efficient. 

Kimberly W. 

on Birdeye

5 years ago

Juan is a nice person but the communication was lacking. Often times it would be very unclear what the next step in the process was. I would call and not receive information back promptly. I understand it is a very busy time due to the interest rate environment currently but as you're aware there are time sensitive deadlines. The process would not be explained clearly and concisely. Oftentimes, I would get a back story when I just needed to efficiently be informed the facts. 

Cheryl R. 

on Birdeye

5 years ago

Quick efficient and able to be completed almost entirely remotely 

RICK C. 

on Birdeye

5 years ago

slow turnaround but with employs working from home it is difficult 

Chloie M. 

on Birdeye

5 years ago

Our loan officer was hard to get a hold of at times, he seemed preoccupied. Also directions were not given at the same time requests for doc u sign. It took a couple of voice mails to get answers about documents, but then Marisol came into the picture and took care of business. 

Vanessa C. 

on Birdeye

5 years ago

Great experience 

Tiffany S. 

on Birdeye

5 years ago

This was my first time refinancing a home loan and the process was super smooth! Kimberly was excellent! She kept in touch and responded promptly to any questions/concerns that I had. The loan actually closed way faster than I expected! I'd definitely recommend PennyMac to others interested in new or refinance home loans. Thanks, Kimberly, for your outstanding service! 

TIMOTHY D. 

on Birdeye

5 years ago

Great experience 

CAROL E. 

on Birdeye

5 years ago

Quick and easy.