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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I don't have further feedback.
Jennifer O. thoroughly communicated with us throughout the entire process. Even during the processing time when I inquired to make sure everything was on track, I received a prompt reply stating where we were in the process.
Everyone was fast and professional. The entire process was quick and easy. We always knew where we were in the process and what to expect next.
Great experience!
It was quick & easy. Mr Mejia updated me every week how my loan process stands & giving me a heads up whats next & when to close. And we close even earlier than the expected closing date. Also making it more convenient & safe in the middle of pandemic. Thank you so much for the job well done Mr Hermes Mejia. God bless us all.
Had a great experience with the PennyMac team that handled my loan they went above and beyond Was always informed and updated could not ask for a better experience
The initial sales rep Eddie Machuca was great he answered all my questions returned my calls immediately after a phone message or email however MAC Team Specialist Hermes Mejia was unresponsive bad customer service. I would have to call him several times and even reached out to his manager to get him to return my calls. My loan closing documents had errors which caused rescheduling and same documents came back with errors. He needs more training in customer service and made my experience
Not the greatest communication. I've refinanced with PennyMac before, and this time was not only confusing, but took twice to get the figures right, and twice to sign. The lady that came to our house for the signing was very polite and professional.
The refinance portal is great for uploading documents, but why is there a Loan Status tab that doesn't provide a Loan Status? Your phone system needs work, there was always a 2 second delay when speaking to Juan. I don't think it should have taken over a month to approve a couple whose lowest credit score was over 810. Also, I made it clear I wanted all closing costs rolled into the loan, but received a disclosure with out-of-pocket closing costs and had to get that redone.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,385 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.