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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Constant change in closing figure by underwriting left the process stressed. Ivonne explained aftwr show was provided and answer from underwriting. Note Please make sure my old mortgage shows paid in full. I recieved a call seeking a payment after i closed Thats unacceptable not ivonne fault
Our experience with PennyMac was great! Even though there were bumps along the way, they handled them very efficiently & fast! We were pleased to work with PennyMac.
I was not able to get consistent service from the person assigned to my account. Every communication was done by a different person acting on her behalf. The process took much longer than expected. When documents I already sent in were not received it took 2 weeks before I got an email it was not received. The time between communications was too long. The time to complete the process from when I had everything submitted was too long.
We were hoping the process would be completed 4-6 weeks. Our time frame was much longer.
I don't have further feedback.
Jennifer O. thoroughly communicated with us throughout the entire process. Even during the processing time when I inquired to make sure everything was on track, I received a prompt reply stating where we were in the process.
Everyone was fast and professional. The entire process was quick and easy. We always knew where we were in the process and what to expect next.
Outstanding!!!
Smooth easy process. It couldn't have gone better.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.