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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.53,399 reviews
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Kalyan R.'s profile image
Kalyan R. 
on Birdeye

4 years ago

More expertise is required. Closing cost had to be revisited after find some observations 

TIMOTHY Jackson J.'s profile image
TIMOTHY Jackson J. 
on Birdeye

4 years ago

Thank you for the assistance with my refinance. Now I can pay off some debt and finish some projects around my house. 

AUSTIN H.'s profile image
AUSTIN H. 
on Birdeye

4 years ago

Pretty efficient process compared to other mortgage experiences. I wish the document requests were more consistent between email notifications and online status tracking. That said, I didn't have to provide documents more than once and there were no document request "surprises" due to underwriting and customer service not being on the same page. 

AMY B.'s profile image
AMY B. 
on Birdeye

4 years ago

Hermes was great. Other than that I feel like I was ignored for weeks in end. My original closing date provided was end of aug. it took till the end of September. 

Andrew K.'s profile image
Andrew K. 
on Birdeye

4 years ago

Service was friendly, timely, and accurate. Good communication and answered any and all questions I had. 

James Rooley J.'s profile image
James Rooley J. 
on Birdeye

4 years ago

Our experience was great with Jennifer and the MAC Team. This was the easiest refinance that I have been through over the years. Everyone went above and beyond in spite of the COVID environment and a huge number of applications due to the rate changes. I would recommend them in the future. 

Claudia Duron B.'s profile image
Claudia Duron B. 
on Birdeye

4 years ago

I didn't appreciate being called that the loan was closing on the same day that my mortgage came out of my checking account. When I asked the loan officer, she said she's let me know the steps 2 days before the the notary would come to sign. She never called and instead I had to track her down. 

JOHN B.'s profile image
JOHN B. 
on Birdeye

4 years ago

They made my refi. process very easy. 

Thomas R.'s profile image
Thomas R. 
on Birdeye

4 years ago

Really fast. Really easy. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 3,399 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.