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251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Quick and easy process. Everything was well explained and all questions answered. Elizabeth was great!
My experience with Penny Mac was very frustrating. I had multiple requests for the same information, inane requests such as written documentation to prove there were no HOA’s for raw land that I owned and requests for information that was not available such as my hand written signature on my tax returns that were done by e-sign. I spent innumerable hours chasing after documents that were unnecessary. I had excellent credit ratings and financial assets. I will never use Penny Mac again.
Working with penny Mac was awesome! I would recommend them to anyone. We closed earlier than expected and everyone worked so hard to help us. This is my third loan with them. I have never had an issue.
Thank You
Hermes is a great guy and you should keep him in customer-facing positions. He was honest on the process backup and very helpful. I would work with Hermes again. PennyMac, however, seems to be a mess. Sure, rona and the low rates caused a perfect storm of lots of customers that were hard to serve. What I don't understand is why my refi (simple, no cash out) had to take so long. You're the lender! You're just changing a rate but you can't get out of your own way. You requested all....
Great experience
Juan Cueva was a pleasure to work with.
Everything was communicated clearly and quickly. The agent way friendly and helpful in all actions.
It was a pleasure working with all of the folks at PennyMac. especially Elizabeth.
PENNYMAC has a 4.5 star rating with 3,385 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.