PENNYMAC

Andrew G. 

on Birdeye

5 years ago

There were several times that I was asked for documents that have already been uploaded to the portal. I was also asked for my pay stub several times, but had explained via email and over the phone that I only get paid/receive a pay stub once and month. I gave the specific date that my pay stub would be available and uploaded a copy of my pay stub on that date. I sent an email saying that I had uploaded needed pay stub. A week later I received a call asking about the pay stub. 

Brittany B. 

on Birdeye

5 years ago

My experience was excellent and the customer service was even better. 

Leigh C. 

on Birdeye

5 years ago

The process was relatively simple and uncomplicated. The notary was very professional. Easy! 

Michael G. 

on Birdeye

5 years ago

Quick and easy refi process. 

James J. 

on Birdeye

5 years ago

Penny Mac has been awesome the 3+ years we’ve used them. Or are they using us? Anyway just refinanced with them in record time - great rate. 

JACQUELINE W. 

on Birdeye

5 years ago

Fast, efficient. Easiest refinance ever. 

HAILU D. 

on Birdeye

5 years ago

It was great job with pennymac loan officer manager and assistant manager.thak you both of you. 

Keith Z. 

on Birdeye

5 years ago

Excellent service, a pleasure to deal with. I am very fortunate to be a repeat Penny Mac client. 

DAVID B. 

on Birdeye

5 years ago

Had difficulty reaching Sarah. I would like to have had better ability to communicate. When I called, always went to vm.