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251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was the best experience I ever had
Excellent customer service
Very competitive staff, straightforward, courteous and knowledgeable. We always felt secure that everything was working Smoothly. They answered all our questions and clarify our doubts didn't matter how simple or complicated were. In our case we only trust PennyMack diligent personnel.
Quick, painless, responsive to requests
For the most all was very good. The response to my questions (emails) was slow. Alll and all it went well. One suggestion, with people working remotely, their phone numbers when calling clients should reflect they are calling from PennyMac. UNKNOWN calls go unanswered most often at least with me. Thank you.
We were extremely pleased with our experience through our loan process. Sarah and all the staff were very professional, knowledgeable and kind. We have to say, it was the easiest closing we have ever done.
The efficiency and prompt service was greatly appreciated.
My experience with Penny Mac has been nothing short of exceptional.
Gary was very informative and went the extra mile to get us the best deal. The online process was very efficient.
PENNYMAC has a 4.5 star rating with 3,385 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.