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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was satisfied with working with Hermes, to be clear. He was helpful and responsive. However, there were many times throughout the process that the "infrastructure" of PennyMac of the closing process seemed to get in the way. Hermes would help as much as possible, and often did help bypass many obstacles. Certain things like requesting multiple times work verification became a hindrance that was a major inconvenience to us, as well as several missed appointments by the mobile notaries.
Easiest closing ever. Got an update call every week with an email follow up if I couldn’t answer. Even came to the house at my convenience for the signing.
I am thankful that the process was straightforward and easy to do. We were able to save money on the interest of our mortgage which is a great thing for our family. Thank you for your help and time, Hermes.
Sarah consistently answered our questions and kept us up to date on the process. When we had a question she could not answer, she escalated our question to an associate who would be able to respond. Sarah was always cheerful and a wonderful partner.
From start to finish, we had a wonderful experience. Great pricing and great loan officers. Juan followed up each week to give us updates on our loan and answered all of our questions promptly.
I was unable to get a response from anyone at Penneymac or a period of more than a week! Poor communication and response time!
I was disappoint to be charge point for closing. I was discourage to lower payment with points, however I was charge high closing. I tried to email, call prior to signing documents with no follow up with team.
Process took longer than expected to close. Multiple emails on documents needed , which were unclear. Called Hermes and always got VM.
Sarah did an amazing job of communicating and keeping us inform of the process. Very pleased with her efforts.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,385 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.