PENNYMAC

MICHAEL V. 

on Birdeye

6 years ago

N/A 

DAVID M. 

on Birdeye

6 years ago

Well executed 

Marc L. 

on Birdeye

6 years ago

Very quick and very easy to complete the process of refinancing. 

JASON W. 

on Birdeye

6 years ago

Very easy and straight forward! 

JEFF D. 

on Birdeye

6 years ago

My processor, Sarah, was extremely nice and communicative. She walked me through the steps and made sure I understood what was happening. There were only two things I have any issue with. One was a document that was was uploaded. A week later I was again asked to upload that document. I told the person it was uploaded a week prior, she checked and it was. This delayed my closing about a week. The other issue was I emailed two questions to Sarah that were never answered. 

STEVEN W. 

on Birdeye

6 years ago

Very pleasant experience for my first refinance PennyMac walked me through the whole process and explained anything that I didn't understand. It was great working with my Rep. 

CONOR G. 

on Birdeye

6 years ago

I know the staff is stretched thin in this environment, but the entire process was really unsatisfactory. From mis-quotes and errors in the initial rate quote through automated emails repeatedly requesting documents already in the system to a closing that was two hours later than scheduled, this was a bad experience from start to finish. 

Robert B. 

on Birdeye

6 years ago

Hermes Mejia was wonderful to work with. While there were some delays in communications, we understand that refinancing has been very busy due to low interest rates and we were patient. He returned a call to us on a Sunday to schedule closing and we truly appreciated it. Would highly recommend! 

Gregory S. 

on Birdeye

6 years ago

Mrs. Frazier was very patient and took care of everything in a timely manner. I am a very busy person with work, military, school and family requirements. She was able to get things done even when it was difficult to get in touch with me.