PENNYMAC

KIRK Z. 

on Birdeye

5 years ago

Excellent, professional and kept us up to date every step of the way. 

MATTHEW B. 

on Birdeye

5 years ago

I felt like it was difficult to get in touch with them. They never answered an email I sent and I have a toddler at home so email is easier. I had to call repeatedly and finally I would get an answer. We were told to have another person at closing and then the person who came for the signing told us that wasn't necessary. I am happy the process is completed and glad that everything got situated. 

Eric C. 

on Birdeye

5 years ago

Communication, wasn’t getting updates every week. 

Shawn G. 

on Birdeye

5 years ago

Thank you 

Dennis S. 

on Birdeye

5 years ago

Great rate and great refi experience....about 30 days from application to funding. Probably helped to remain with same lender for this process. 

STEPHAN A. 

on Birdeye

5 years ago

Quick and easy 

Leslie G. 

on Birdeye

5 years ago

We had nothing but problems with Miss Hernandez and she lied to my wife about me (check the phone recordings). She needs to find another career. If it had not been 2 months since we had started the process we would have canceled and went somewhere else. 

Michael J. 

on Birdeye

5 years ago

I was satisfied with working with Hermes, to be clear. He was helpful and responsive. However, there were many times throughout the process that the "infrastructure" of PennyMac of the closing process seemed to get in the way. Hermes would help as much as possible, and often did help bypass many obstacles. Certain things like requesting multiple times work verification became a hindrance that was a major inconvenience to us, as well as several missed appointments by the mobile notaries. 

Marci B. 

on Birdeye

5 years ago

Sarah consistently answered our questions and kept us up to date on the process. When we had a question she could not answer, she escalated our question to an associate who would be able to respond. Sarah was always cheerful and a wonderful partner.