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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I felt like it was difficult to get in touch with them. They never answered an email I sent and I have a toddler at home so email is easier. I had to call repeatedly and finally I would get an answer. We were told to have another person at closing and then the person who came for the signing told us that wasn't necessary. I am happy the process is completed and glad that everything got situated.
Communication, wasn’t getting updates every week.
Thank you
Great rate and great refi experience....about 30 days from application to funding. Probably helped to remain with same lender for this process.
Quick and easy
We had nothing but problems with Miss Hernandez and she lied to my wife about me (check the phone recordings). She needs to find another career. If it had not been 2 months since we had started the process we would have canceled and went somewhere else.
I was satisfied with working with Hermes, to be clear. He was helpful and responsive. However, there were many times throughout the process that the "infrastructure" of PennyMac of the closing process seemed to get in the way. Hermes would help as much as possible, and often did help bypass many obstacles. Certain things like requesting multiple times work verification became a hindrance that was a major inconvenience to us, as well as several missed appointments by the mobile notaries.
Thank you PennyMac Loan Services for providing an exceptionally smooth process in refinancing our mortgage within a two week time frame. Great job!
Sarah consistently answered our questions and kept us up to date on the process. When we had a question she could not answer, she escalated our question to an associate who would be able to respond. Sarah was always cheerful and a wonderful partner.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,385 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.