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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Respond to emails quickly and within 24 hours at the latest; Understand that loan refinancing is not a full time job for the customer so give them status updates actively; work with the customer to understand which closing schedule fits their needs instead of pushing and rescheduling without giving them appropriate time to discuss with their spouse/partners; be polite and not irritated when customer asks questions;
Quick and easy. Always there when I called. Excellent customer service.
Easy process. Minimal documentation required.
Quickest closing we ever had!
Easy closing process.
N/A
Amount needed at closing was incorrect. Caused me to make an additional trip to the bank and have to pay an additional $30 for a wire. Not happy about that and would like a refund of $30 for the wire.
Well executed
Elizabeth was thoroughly wonderful!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,386 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.